Topic
  • 4 replies
  • Latest Post - ‏2013-01-16T00:59:53Z by Trey
MFXX_Srinivasa_Reddy
34 Posts

Pinned topic Logged out suddenly and lost all configurations.

‏2013-01-14T17:03:45Z |
Hi All,
I faced strange issue first time. For one of the service I have changed the Queue manager name and applied and saved now I tried to open the probe suddenly its thrown login page and again logged in i didnt see any service all are vanished.

1. Domain is restarted but no luck.
2. Device restarted but no luck

Firmware version 3.8.0
DP XI50

Please help some body how to get these configuration back
Updated on 2013-01-16T00:59:53Z at 2013-01-16T00:59:53Z by Trey
  • swlinn
    swlinn
    1348 Posts

    Re: Logged out suddenly and lost all configurations.

    ‏2013-01-15T03:50:48Z  
    That firmware is quite old. What specific version of 3.8.0.x do you have? Have you looked at the 3.8.0.x release notes to see what APARs were reported beyond your version?

    Regards,
    Steve
  • MFXX_Srinivasa_Reddy
    34 Posts

    Re: Logged out suddenly and lost all configurations.

    ‏2013-01-15T04:29:44Z  
    • swlinn
    • ‏2013-01-15T03:50:48Z
    That firmware is quite old. What specific version of 3.8.0.x do you have? Have you looked at the 3.8.0.x release notes to see what APARs were reported beyond your version?

    Regards,
    Steve
    Hi Steve,
    sorry the version that we are using is

    XI50.3.8.1.1

    Thanks in advance

    Srini
  • HermannSW
    HermannSW
    4883 Posts

    Re: Logged out suddenly and lost all configurations.

    ‏2013-01-15T12:41:41Z  
    Hi Steve,
    sorry the version that we are using is

    XI50.3.8.1.1

    Thanks in advance

    Srini
    Hi Srini,

    you are on 3.8.1.1 -- but support for 3.8.1 firmware ended on 2012/12/31:
    http://www-01.ibm.com/support/docview.wss?uid=swg21237631

    If you/your company has bought extended support, you still have support for that time.
    Otherwise you cannot even create a PMR.

    So assuming that you do not have bought extended support for 3.8.1 firmware, what can you do?

    1) upgrade to the latest 3.8.1 firmware, which is 3.8.1.21.
    You should not have been that backlevel, and many APARs have been fixed in the 20 fixpacks after yours.
    http://www-01.ibm.com/support/docview.wss?uid=swg24026897

    2) upgrade to a supported firmware release (3.8.2 at least, which has end of service 09/30/2013), better 4.0.[12] or 5.0.0 firmware
    http://www-01.ibm.com/support/docview.wss?uid=swg21246298

     
    Hermann<myXsltBlog/> <myXsltTweets/>
  • Trey
    Trey
    225 Posts

    Re: Logged out suddenly and lost all configurations.

    ‏2013-01-16T00:59:53Z  
    Hi Steve,
    sorry the version that we are using is

    XI50.3.8.1.1

    Thanks in advance

    Srini
    Hermann already nailed it but just to give specific apars in 381:
    IC78562 AN MQ HANDLER WITHOUT A RESPONSE QUEUE IN A WEB SERVICE PROXY MIGHT CAUSE A RESTART WHEN PROCESSING A MESSAGE
    IC77541 MQ FSH MAY RECEIVE INCOMING MQ MESSAGE WITH CERTAIN PROPERTIES THAT CAUSES DATAPOWER TO UNEXPECTEDLY RESTART.
    IC74721 CORRUPTED BINARY MESSAGE FROM MQ MIGHT CAUSE DATAPOWER TO RESTART.
    IC72932 IF MQ QUEUE MANGER IS RECYCLED AFTER A STALE CONNECTION HAS BEEN RETURNED TO THE CONNECTION POOL, A RESTART MIGHT OCCUR
    IC73553 WHEN URL-OPEN() EXT FUNCTION CALLS & NON-TRANSACTIONAL MQ URLS WITH DYNAMIC DESTINATIONS SHARE AN MQ QMGR, RESTARTS MIGHT OCCUR

    I just picked these out of the 3.8.1.x fix list (link Hermann gave). Getting kicked out to the login prompt would suggest a reload of the firmware and if it is mq related that is what I looked for in the fix list.

    I am really surprised you have not ran into any of the other apars like the close-wait connection issue or the failed to deliver messages, I seem to recall a number of clients running into those apars back in the day.

    I hope this helps.