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SystemAdmin
SystemAdmin
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Pinned topic One user stops ClearCase for ALL users by selecting View -> Refresh view

‏2013-01-14T08:44:19Z |
Hi

This is a problem which has nagged me for months. We even hired a ClearCase consultant to fix it, but no luck. Hopefully someone in this forum can help me.

When a Windows users open ClearCase Explorer and select "View -> Refresh view shortcuts" the program will just hang. But the real problem is that ClearCase also stop working for ALL other users (both Window and Linux users). Then we can wait some minutes and ClearCase starts to work again. I'm not sure how long ClearCase is down but I estimate it to 3-5 minutes.

I suspect that it is the albd process on our vob server which stops responding. I have attached some logs at the end of this mail.

The strange thing is that this does not happen for all windows users, some may run "View -> Refresh view shortcuts" successfully. I have not been able to find out why.

We are running the view and vob server on an Solaris 10 machine (SunOS 5.10). The Windows client are running Windows 7 64-bit OS. And ClearCase version is 8.0.0.4 both on the client and server. And some of the VOBs are multisite.

Does anyone have a similar problem?
All suggestion to what may be wrong are greatly appreciated.

/Atle

Here are some log info from the vobserver, during a hang situation (ip addresses are replaced by x.x.x.x):
>cleartool getlog -around now 10 albd db vobrpc ccfs
cleartool: Error: Unable to contact albd_server on host 'x.x.x.x'
cleartool: Error: Cannot contact license server host "x.x.x.x" defined in file /var/adm/rational/clearcase/config/license_host.
cleartool: Error: You do not have a license to run ClearCase.

>cleartool getlog -around now 10 albd db vobrpc ccfs
=============================================================================
Log Name: albd Hostname: smncc Date: 2012-11-05T11:29:13+01:00
Selection: Lines between 2012-11-05T11:19:13+01:00 and 2012-11-05T11:39:13+01:00 displayed

2012-11-05T11:20:00+01:00 albd_server(629): Job 14 "Daily MultiSite Receive" (7663) Started.
=============================================================================
Log Name: db Hostname: smncc Date: 2012-11-05T11:29:13+01:00
Selection: Lines between 2012-11-05T11:19:13+01:00 and 2012-11-05T11:39:13+01:00 displayed

=============================================================================
Log Name: vobrpc Hostname: smncc Date: 2012-11-05T11:29:13+01:00
Selection: Lines between 2012-11-05T11:19:13+01:00 and 2012-11-05T11:39:13+01:00 displayed

2012-11-05T11:27:44+01:00 vobrpc_server(8191): Error: albd_sched_info call failed: RPC: Timed out
2012-11-05T11:22:58+01:00 vobrpc_server(8191): Error: albd_sched_info call failed: RPC: Timed out
2012-11-05T11:22:03+01:00 vobrpc_server(8191): Error: albd_sched_info call failed: RPC: Timed out
=============================================================================
Log Name: ccfs Hostname: smncc Date: 2012-11-05T11:29:13+01:00
Selection: Lines between 2012-11-05T11:19:13+01:00 and 2012-11-05T11:39:13+01:00 displayed

=============================================================================
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