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4 replies Latest Post - ‏2012-12-27T04:53:59Z by SystemAdmin
SystemAdmin
SystemAdmin
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Pinned topic After poweroff DS3000 SMagent does not run

‏2012-12-24T09:59:42Z |
At windows log SMagent writes:
Message from SM agent service: SMagent: The SMagent service attempted to start but terminated.
Possible causes include:
[1] The access logical drive is disabled in NVSRAM.
[2] No controllers with compatible firmware were found.
[3] The default logical unit number (LUN) assigned to the access logical drive (typically 7 or 31)
is not in the range supported by the host or is already in use by the host for another device.
See your storage management documentation for more details.
----
Storage Manager runs, shows status - optimal, and can launch "mangement window". In "mangement window" all looks fine.
But in mangement connections status(type out-of-band) - partially down, all of connections are on-line("It's Works!")

How can i find a problem?
Updated on 2012-12-27T04:53:59Z at 2012-12-27T04:53:59Z by SystemAdmin
  • Novikov_Alexander
    Novikov_Alexander
    1404 Posts
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    Re: After poweroff DS3000 SMagent does not run

    ‏2012-12-24T19:38:50Z  in response to SystemAdmin
    Dear Alexander,

    lets check access logical drive availability and controllers fw version on your DS3000. Could you provide DS Support Data of your DS3000 and DSA log of your server.

    Regards,
    Alexander Novikov
    Russia, Moscow
  • SystemAdmin
    SystemAdmin
    4779 Posts
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    Re: After poweroff DS3000 SMagent does not run

    ‏2012-12-25T05:10:05Z  in response to SystemAdmin
    я правильно понимаю, что лог собирается специальной dsa утилитой?
    • Novikov_Alexander
      Novikov_Alexander
      1404 Posts
      ACCEPTED ANSWER

      Re: After poweroff DS3000 SMagent does not run

      ‏2012-12-25T10:49:53Z  in response to SystemAdmin
      Hi Alexander,

      yes, correct.
      What about DS Support Data of your DS3000?

      Regards,
      Alexander Novikov
      Russia, Moscow

      BTW, if you prefer your native language, you can use another IBM Forum:

      Форумы IBM
      http://www.ibm.com/developerworks/forums/ibm_ruforums.jspa
      • SystemAdmin
        SystemAdmin
        4779 Posts
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        Re: After poweroff DS3000 SMagent does not run

        ‏2012-12-27T04:53:59Z  in response to Novikov_Alexander
        DS Support Data i attached in previous post(8853WM4_99CR314_20121224-125107.xml.gz (465.3 KB) ). correct model is DS3400.