Topic
2 replies Latest Post - ‏2012-12-28T14:41:00Z by SystemAdmin
SystemAdmin
SystemAdmin
4779 Posts
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Pinned topic San Switch processor rebooted.

‏2012-12-18T20:42:16Z |
Hi to all,
my customer have a couple of SAN24B-4 and one of them is reporting a problem, witch is consistent in date and time with some problems they have in his SAN:
this is the log entry:

Information Processor rebooted - Reset Chassis 490 1 HAM-1004

the firmware is 6.0.4C and the unit is out of warranty by a month...
any experience outhere ?

thanks
Oskar.
Updated on 2012-12-28T14:41:00Z at 2012-12-28T14:41:00Z by SystemAdmin
  • Novikov_Alexander
    Novikov_Alexander
    1404 Posts
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    Re: San Switch processor rebooted.

    ‏2012-12-23T08:49:47Z  in response to SystemAdmin
    Dear Oskar,

    could you provide output of command supportshow from this switch.
    Update firmware asap.

    Regards,
    Alexander Novikov
    Russia, Moscow
    • SystemAdmin
      SystemAdmin
      4779 Posts
      ACCEPTED ANSWER

      Re: San Switch processor rebooted.

      ‏2012-12-28T14:41:00Z  in response to Novikov_Alexander
      Hi Alexander.
      A couple of days ago we were able to remove the switch from the client's facility for better troubleshooting.
      here goes the supportshow information.
      I'll be upgrading the firmware asap and put it on test for some weeks.

      thanks
      Oskar.