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5 replies Latest Post - ‏2012-12-28T04:09:18Z by Novikov_Alexander
SystemAdmin
SystemAdmin
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Pinned topic Premium Features list missing options.

‏2012-12-18T19:31:20Z |
We have two DS3524's managed by the same Storage Manager (10.84.G5.30) server. One DS3524 has firmware 7.83.18. The other has firmware version 7.84.44.

Within the Premium Features list, there are some differences between the two units (None of the available premium features have ever been activated on either unit or used in trial mode on either unit).

The unit with older firmware shows Premium Feature options: Enhanced Flash Copy, Enhanced Remote Mirroring, High Performance Tier, Drive Slot Limit, Flashcopy Logical Drive, Storage Partitioning, External Key Management, and Full Disk Encryption.

The one with the new firmware is missing options for Full Disk Encryption, Storage Partitioning, and External Key Management. But it includes Performance Read Cache, Enhanced Global Mirroring, which are missing in the unit with older firmware.

Has anyone else seen this, especially a unit with newer firmware which is missing feature options that are included in a unit with older firmware?

At IBM technical support's advice, I downloaded an activation key file & attempted to activate Full Disk Encryption on the newer unit, despite the fact that the option wasn't present in the Premium Features list. The activation failed with error 554 – “The feature cannot be enabled using a feature key file because it is not keyable”. Still awaiting callback from escalated case, but wondering if anyone else is seeing this.
Updated on 2012-12-28T04:09:18Z at 2012-12-28T04:09:18Z by Novikov_Alexander
  • chr78
    chr78
    13 Posts
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    Re: Premium Features list missing options.

    ‏2012-12-19T11:31:40Z  in response to SystemAdmin
    it seems that storage systems running 7.84 default to 128 partitions available without the need for
    a extra key. Most likely FDE is also available with no additionial charge in 7.84 (just speculation,
    though).
  • Novikov_Alexander
    Novikov_Alexander
    1404 Posts
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    Re: Premium Features list missing options.

    ‏2012-12-23T08:05:19Z  in response to SystemAdmin
    Dear John,

    see answers in Announcement 112-224 :

    New advanced functions and features for the IBM System Storage DS3500
    http://www-01.ibm.com/common/ssi/cgi-bin/ssialias?infotype=an&subtype=ca&appname=gpateam&supplier=897&letternum=ENUS112-224

    Regards,
    Alexander Novikov
    Russia, Moscow
    • SystemAdmin
      SystemAdmin
      4779 Posts
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      Re: Premium Features list missing options.

      ‏2012-12-27T13:50:34Z  in response to Novikov_Alexander
      Thank you, Alexander. From the link you posted, it does appear that - in the 7.84 firmware - FDE should have been included in the base feature package (as it is with earlier firmware revision 7.83), yet it's missing in 7.84. We're having an incredibly difficult time getting Level2 support to contact us.

      It's a situation where we have yet to activate FDE on this new SAN, so it's not a situation where we're upgrading a SAN on which FDE has already been activated. We upgraded the firmware first, and then we were going to activate the FDE.
  • SystemAdmin
    SystemAdmin
    4779 Posts
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    Re: Premium Features list missing options.

    ‏2012-12-27T16:52:23Z  in response to SystemAdmin
    Never mind, I now understand that FDE is included, and is no longer a premium option, for the DS3524 fw 7.84.
    • Novikov_Alexander
      Novikov_Alexander
      1404 Posts
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      Re: Premium Features list missing options.

      ‏2012-12-28T04:09:18Z  in response to SystemAdmin
      Hi John,

      you are welcome.

      Regards,
      Alexander Novikov
      Russia, Moscow