Topic
  • 2 replies
  • Latest Post - ‏2013-01-17T11:32:28Z by SystemAdmin
SystemAdmin
SystemAdmin
5842 Posts

Pinned topic BMXAA4017E error when creating an Incident

‏2012-12-13T05:59:12Z |
When trying to create any new Incident, I hit the following error:

BMXAA4017E - Object INCIDENT Ticket Class=INCIDENT Incident=XXXX is not qualified according to the data restriction of this user.

There are no restrictions applied on the group that the user is belong to, I tried to create another incident using another user in another group and it was working, bear in mind that the two users are in different groups but with the same permissions.

Please help into this.

Regards,
Azzam
Updated on 2013-01-17T11:32:28Z at 2013-01-17T11:32:28Z by SystemAdmin
  • SystemAdmin
    SystemAdmin
    5842 Posts

    Re: BMXAA4017E error when creating an Incident

    ‏2012-12-14T10:55:34Z  
    Hi,

    There must be some global data restrictions applied on that object. Go to Security Groups application and from select action menu select global data restriction to check this.

    Cheers,

    Prashant
  • SystemAdmin
    SystemAdmin
    5842 Posts

    Re: BMXAA4017E error when creating an Incident

    ‏2013-01-17T11:32:28Z  
    Thanks it's working...