Topic
  • 28 replies
  • Latest Post - ‏2014-05-08T11:14:44Z by Georg H
SystemAdmin
SystemAdmin
3234 Posts

Pinned topic Bladecenter S alert 4301 (unsupported drive)

‏2012-12-12T14:20:02Z |
Hi,
We have 5 Blade Server 2 of them are HS23 and 3 of them are HS22 in blade center S type 8886. All Servers are boot from Local 300GB HDD's.

Storage Modules are attached with both HS23 only.

Two Storage Module are fully populated with 600 GB SAS 15k disks. These disks are currently on firmware level ibm_fw_bcsw_s0cl-1.2.4.011.

The SAS raid controllers are reporting error on all drives.
"drive 01:01 firmware level is unsupported"

Disk Storage Module for IBM BladeCenter-S Firmware Update 1.08
RAID SAS Switch VSC7157 Rev 07

Orange Information LED glows on front and back of chasses and on back of both SAS Raid Switches too.
All Blade Servers and Chasses modules are up to date.
See the attaches AMM and SAS Raid Snap short.

Any idea to resolve this issue?
Updated on 2013-03-27T13:14:45Z at 2013-03-27T13:14:45Z by SystemAdmin
  • Novikov_Alexander
    Novikov_Alexander
    1147 Posts

    Re: Bladecenter S alert 4301 (unsupported drive)

    ‏2012-12-14T04:45:09Z  
    Dear Muhammad,

    looks like HDDs firmware still old. Lets check, could you provide output of the next commands from SAS RAID Module:

    list controller
    alert -get
    list enclosure
    swversion
    detail controller -ctlr 0
    list drive
    list pool
    list volume
    detail drive -slot 1:1
    detail drive -slot 1:2
    detail drive -slot 1:3
    detail drive -slot 1:4
    detail drive -slot 1:5
    detail drive -slot 1:6
    detail drive -slot 2:1
    detail drive -slot 2:2
    detail drive -slot 2:3
    detail drive -slot 2:4
    detail drive -slot 2:5

    Regards,
    Alexander Novikov
    Russia, Moscow
  • SystemAdmin
    SystemAdmin
    3234 Posts

    Re: Bladecenter S alert 4301 (unsupported drive)

    ‏2012-12-15T13:16:26Z  
    Dear Muhammad,

    looks like HDDs firmware still old. Lets check, could you provide output of the next commands from SAS RAID Module:

    list controller
    alert -get
    list enclosure
    swversion
    detail controller -ctlr 0
    list drive
    list pool
    list volume
    detail drive -slot 1:1
    detail drive -slot 1:2
    detail drive -slot 1:3
    detail drive -slot 1:4
    detail drive -slot 1:5
    detail drive -slot 1:6
    detail drive -slot 2:1
    detail drive -slot 2:2
    detail drive -slot 2:3
    detail drive -slot 2:4
    detail drive -slot 2:5

    Regards,
    Alexander Novikov
    Russia, Moscow
    Hi,
    Thanks for reply i will do it on monday and post all required things.
  • RitchieL
    RitchieL
    9 Posts

    Re: Bladecenter S alert 4301 (unsupported drive)

    ‏2013-01-08T05:21:22Z  
    Hi,
    Thanks for reply i will do it on monday and post all required things.
    Hi Alexander,

    I got the same alerts 4301 on my new 6 hard disks shipped from IBM. Please check the log for those commands I runned in my IBM Chassis S.

    Please help me if you can. Thanks to mra945 for opening this issue in forum.
  • SystemAdmin
    SystemAdmin
    3234 Posts

    Re: Bladecenter S alert 4301 (unsupported drive)

    ‏2013-03-14T22:04:56Z  
    • RitchieL
    • ‏2013-01-08T05:21:22Z
    Hi Alexander,

    I got the same alerts 4301 on my new 6 hard disks shipped from IBM. Please check the log for those commands I runned in my IBM Chassis S.

    Please help me if you can. Thanks to mra945 for opening this issue in forum.
    Use SCM or the RSSM firmware update on Fix Central to apply the latest firmware levels to your modules, DSMs, and drives. This will resolve.
  • SystemAdmin
    SystemAdmin
    3234 Posts

    Re: Bladecenter S alert 4301 (unsupported drive)

    ‏2013-03-15T11:22:33Z  
    Use SCM or the RSSM firmware update on Fix Central to apply the latest firmware levels to your modules, DSMs, and drives. This will resolve.
    Hello, use the Non-Concurrent Code Load (NCCL) of firmware update method - it is only one which will update HDD firmware also. For that you have to stop all production and set bot RSSMs to service mode.

    Tomas Petrzilka
  • SystemAdmin
    SystemAdmin
    3234 Posts

    Re: Bladecenter S alert 4301 (unsupported drive)

    ‏2013-03-15T23:41:03Z  
    Hello, use the Non-Concurrent Code Load (NCCL) of firmware update method - it is only one which will update HDD firmware also. For that you have to stop all production and set bot RSSMs to service mode.

    Tomas Petrzilka
    There has been a recent RSSM firmware update 1.2.40.14. Dated 7/3/13:
    https://www-947.ibm.com/support/entry/myportal/docdisplay?lndocid=MIGR-5087717

    Using the Non-Concurrent Code Load update process allows firmware updates to hard drives.

    Under a SAS RAID deployment, this is the only way to update the harddrives if they are in the DSM units.

    You didnt mention how you will apply the firmware. The choices are under windows, linux, or using SCM running on Windows or Linux.

    We did this today on multiple RAID controller cards. It worked but in some cases we received firmware update errors. However, check the version in the CLI for the RAID controller. The firmware may still have applied.

    Also in the CLI for the RAID Controller do a LIST DRIVE before and after the firmware to see if the drives get updated.
  • SystemAdmin
    SystemAdmin
    3234 Posts

    Re: Bladecenter S alert 4301 (unsupported drive)

    ‏2013-03-26T14:35:06Z  
    Hi. I have a similar situation. I have 6 disks in raid and 2 new (with the old firmware, they have not been determined). Use firmware up the connection of two new disks. This error 4301 appeared after installing the firmware ibm_fw_bcsw_s0cl-1.2.4.014_anyos_noarch_scm through SCM in Windows. Controller firmware upgrade, but disks firmware version remains the same (existing raid will be destroyed after the firmware?). I used the Non-Concurrent Code Load update.
    More information in attachments
    P.S: Sorry for my English, i used an online translator :(
    Malikov Mike (aboven63@gmail.com)
    Russia
  • Novikov_Alexander
    Novikov_Alexander
    1147 Posts

    Re: Bladecenter S alert 4301 (unsupported drive)

    ‏2013-03-27T06:58:48Z  
    Hi. I have a similar situation. I have 6 disks in raid and 2 new (with the old firmware, they have not been determined). Use firmware up the connection of two new disks. This error 4301 appeared after installing the firmware ibm_fw_bcsw_s0cl-1.2.4.014_anyos_noarch_scm through SCM in Windows. Controller firmware upgrade, but disks firmware version remains the same (existing raid will be destroyed after the firmware?). I used the Non-Concurrent Code Load update.
    More information in attachments
    P.S: Sorry for my English, i used an online translator :(
    Malikov Mike (aboven63@gmail.com)
    Russia
    Dear Mike,

    it just means that Concurrent Code Load were used. Use Non-Concurrent Code Load for HDDs firmware update (see readme file for details).

    Regards,
    Alexander Novikov
    Russia, Moscow

    P.S. if you would like you can use IBM Russia Forum:

    Серверы IBM System x
    https://www.ibm.com/developerworks/forums/forum.jspa?forumID=1441
  • SystemAdmin
    SystemAdmin
    3234 Posts

    Re: Bladecenter S alert 4301 (unsupported drive)

    ‏2013-03-27T13:14:45Z  
    Dear Mike,

    it just means that Concurrent Code Load were used. Use Non-Concurrent Code Load for HDDs firmware update (see readme file for details).

    Regards,
    Alexander Novikov
    Russia, Moscow

    P.S. if you would like you can use IBM Russia Forum:

    Серверы IBM System x
    https://www.ibm.com/developerworks/forums/forum.jspa?forumID=1441
    I have witnessed the 4031 in two different situations. The first is that RSSM is up rev on the firmware and the drives are down rev. The other is when the drives are current and the RSSM is back rev on the firmware. In either instance, updating the firmware using non-concurrent load with either Windows or Linux (CentOS has been confirmed to work while Ubuntu and Debian based distros do not) will fix both problems.

    Make sure you clear all other alerts other than the 4031 and you put the controllers into service mode before you start the flash. The readme file tells you how to do this.
  • BruceJos
    BruceJos
    2 Posts

    Re: Bladecenter S alert 4301 (unsupported drive)

    ‏2013-06-10T08:39:34Z  

    I am using the latest 1.2.4.016_windows_noarch with the -n switch (NCCL mode) with the RSSMs in service mode but still get the error. Is there anything else I can try?

  • Josh_Corder
    Josh_Corder
    94 Posts

    Re: Bladecenter S alert 4301 (unsupported drive)

    ‏2013-06-10T14:34:26Z  
    • BruceJos
    • ‏2013-06-10T08:39:34Z

    I am using the latest 1.2.4.016_windows_noarch with the -n switch (NCCL mode) with the RSSMs in service mode but still get the error. Is there anything else I can try?

    Did you clear the alert first?   If you don't, the error will remain.  

  • BruceJos
    BruceJos
    2 Posts

    Re: Bladecenter S alert 4301 (unsupported drive)

    ‏2013-06-10T14:43:41Z  

    Did you clear the alert first?   If you don't, the error will remain.  

    I didn't mask the alerts first. However, the firmware on the drives did not upgrade either? Would leaving the alerts cause the firmware upgrade to fail?

  • Josh_Corder
    Josh_Corder
    94 Posts

    Re: Bladecenter S alert 4301 (unsupported drive)

    ‏2013-06-10T15:32:40Z  
    • BruceJos
    • ‏2013-06-10T14:43:41Z

    I didn't mask the alerts first. However, the firmware on the drives did not upgrade either? Would leaving the alerts cause the firmware upgrade to fail?

    Yes.  If there are alerts on them, they will not be upgraded.

  • smartkidpl
    smartkidpl
    1 Post

    Re: Bladecenter S alert 4301 (unsupported drive)

    ‏2013-08-01T15:34:53Z  

    Yes.  If there are alerts on them, they will not be upgraded.

    Hey, got the same issue, alerts masked, but firmware update gets me error. I've tried NCCL. After error the disk alert logs are once again unmasked. 

     

    Any clue? 

  • Guy Kempny
    Guy Kempny
    18 Posts

    Re: Bladecenter S alert 4301 (unsupported drive)

    ‏2013-08-08T02:29:59Z  

    OK. There is now a newer version:

    IBM BladeCenter S SAS RAID Module firmware update package version 1.3.0.008 for Microsoft Windows - IBM BladeCenter S (1948, 8886, 7779)

    Its available from here:

    https://www-947.ibm.com/support/entry/myportal/docdisplay?lndocid=MIGR-5085809

    PLS read the txt file. Lots of pre-reqs that must be done. Also note you will have to do several RSSM firmware updates if you are very back level. You cant jump to the latest one. Its usually a 2 or 3 step update process.

    Some points:

    1. To upgrade to 1.3.008 the current RAID controller SW Version must be 1.2.1.015 or above.

    2. No drive firmware is updated if you use Concurrent Code Load mode. So to upgrade drive firmwares you must be in NCCL thats Non Concurrent Coad Load.

    3. For an NCCL firmware update, all IO processes must be shut down before performing the firmware update. This also means you cant run the update from a blade that uses the storage to be updated. Have seen this happen.

    4. Before starting any firmware updates ALL persistent alerts must be resolved. View the Active Alert List to verify if there are any.
     

    Have attached the text file for the firmware.

     

    And a shameless plug. Have a look at the firmware updating section in the newly released Implementing the IBM BladeCenter S Chassis Redbook.

    http://www.redbooks.ibm.com/redpieces/abstracts/sg247682.html

     

  • SpeedRayzer
    SpeedRayzer
    4 Posts

    Re: Bladecenter S alert 4301 (unsupported drive)

    ‏2013-08-16T19:06:57Z  

    OK. There is now a newer version:

    IBM BladeCenter S SAS RAID Module firmware update package version 1.3.0.008 for Microsoft Windows - IBM BladeCenter S (1948, 8886, 7779)

    Its available from here:

    https://www-947.ibm.com/support/entry/myportal/docdisplay?lndocid=MIGR-5085809

    PLS read the txt file. Lots of pre-reqs that must be done. Also note you will have to do several RSSM firmware updates if you are very back level. You cant jump to the latest one. Its usually a 2 or 3 step update process.

    Some points:

    1. To upgrade to 1.3.008 the current RAID controller SW Version must be 1.2.1.015 or above.

    2. No drive firmware is updated if you use Concurrent Code Load mode. So to upgrade drive firmwares you must be in NCCL thats Non Concurrent Coad Load.

    3. For an NCCL firmware update, all IO processes must be shut down before performing the firmware update. This also means you cant run the update from a blade that uses the storage to be updated. Have seen this happen.

    4. Before starting any firmware updates ALL persistent alerts must be resolved. View the Active Alert List to verify if there are any.
     

    Have attached the text file for the firmware.

     

    And a shameless plug. Have a look at the firmware updating section in the newly released Implementing the IBM BladeCenter S Chassis Redbook.

    http://www.redbooks.ibm.com/redpieces/abstracts/sg247682.html

     

    I was about to apply this update, but the readme states, "This build only supports DSM-12 without DSM-6."

    What do I do with my BC-S with DSM-6?

     

    Thanks.

  • Josh_Corder
    Josh_Corder
    94 Posts

    Re: Bladecenter S alert 4301 (unsupported drive)

    ‏2013-08-16T19:08:32Z  

    I was about to apply this update, but the readme states, "This build only supports DSM-12 without DSM-6."

    What do I do with my BC-S with DSM-6?

     

    Thanks.

    Use the next current revision.

  • SpeedRayzer
    SpeedRayzer
    4 Posts

    Re: Bladecenter S alert 4301 (unsupported drive)

    ‏2013-08-16T19:24:26Z  

    Use the next current revision.

    Thanks for your quick reply.

    Can you point me to the current revision?

    The link from Guy (https://www-947.ibm.com/support/entry/myportal/docdisplay?lndocid=MIGR-5085809) must have taken me an older revision. Or, is that the current revision with older documentation?

    Sorry for my newbie confusion.

  • Josh_Corder
    Josh_Corder
    94 Posts

    Re: Bladecenter S alert 4301 (unsupported drive)

    ‏2013-08-16T19:31:05Z  

    Thanks for your quick reply.

    Can you point me to the current revision?

    The link from Guy (https://www-947.ibm.com/support/entry/myportal/docdisplay?lndocid=MIGR-5085809) must have taken me an older revision. Or, is that the current revision with older documentation?

    Sorry for my newbie confusion.

    http://www-933.ibm.com/support/fixcentral/systemx/selectFixes?product=ibm/systemx/7779&&platform=NONE&function=all&selectSupersedes=allSuperseding

    Scroll about 2/3 of the way down to 




    Click on show superceded fixes. 

  • SpeedRayzer
    SpeedRayzer
    4 Posts

    Re: Bladecenter S alert 4301 (unsupported drive)

    ‏2013-08-16T19:41:13Z  

    Thank you so much!

     

  • SpeedRayzer
    SpeedRayzer
    4 Posts

    Re: Bladecenter S alert 4301 (unsupported drive)

    ‏2013-08-16T21:55:35Z  

    Thank you so much!

     

    That update specifies a 7779 BC-S and I have an 8886 BC-S. Are they interchangeable?

  • MrkDodd
    MrkDodd
    2 Posts

    Re: Bladecenter S alert 4301 (unsupported drive)

    ‏2013-08-29T13:14:52Z  

    HI all,

    I have a question for you: I've just added one more HDD to our IBM Blade Center S that is totally upgraded with latest Firmwares (Controller, Switches, AMM and so on). Obviously, the new disk has a older firmware revision and I need to upgrade it to mount HDD with others inside production Storage Pools. Is there an option inside CLI console (phyton Mode) to perform a single disk firmware upgrade? Or have I to perform the whole Controller RAID upgrade again?

    Thanks in advance,

    Marco

  • Guy Kempny
    Guy Kempny
    18 Posts

    Re: Bladecenter S alert 4301 (unsupported drive)

    ‏2013-09-24T02:23:16Z  
    • MrkDodd
    • ‏2013-08-29T13:14:52Z

    HI all,

    I have a question for you: I've just added one more HDD to our IBM Blade Center S that is totally upgraded with latest Firmwares (Controller, Switches, AMM and so on). Obviously, the new disk has a older firmware revision and I need to upgrade it to mount HDD with others inside production Storage Pools. Is there an option inside CLI console (phyton Mode) to perform a single disk firmware upgrade? Or have I to perform the whole Controller RAID upgrade again?

    Thanks in advance,

    Marco

    You have to perform the whole upgrade. I haven't seen an option to do 1 drive.

    Remember the following conditions need to be met:

    1. Use NCCL state.

    2. No drive access for any blade whilst upgrade being applied.

    3. HDD firmware alerts need to be suppressed/cleared for firmware to be applied. (They block the updates).

    4. Read the txt file with the firmware being applied to ensure you have the environment conditions met.

  • Georg H
    Georg H
    4 Posts

    Re: Bladecenter S alert 4301 (unsupported drive)

    ‏2014-05-08T07:13:03Z  

    You have to perform the whole upgrade. I haven't seen an option to do 1 drive.

    Remember the following conditions need to be met:

    1. Use NCCL state.

    2. No drive access for any blade whilst upgrade being applied.

    3. HDD firmware alerts need to be suppressed/cleared for firmware to be applied. (They block the updates).

    4. Read the txt file with the firmware being applied to ensure you have the environment conditions met.

    So, just to reiterate, if only one RAID drive fails and i order a replacement i'd have to:

    - shutdown all blades
    - reboot both controllers to maintainence mode
    - apply the firmware update again
    - restart all blades

    to have no "drive unsupported" warnings and get the affected raid array healthy again?

    This sounds borderline insane, how can such a long downtime be justified?