Topic
  • 3 replies
  • Latest Post - ‏2013-01-07T17:27:35Z by BaltoSteve
SystemAdmin
SystemAdmin
642 Posts

Pinned topic ISA on: 4.1.2.00 Build id: 101123-1186 fails to upgrade to 4.1.4.x

‏2012-12-11T13:43:49Z |
I started the support assistant from the command prompt, just so I can see the log that it generates. Have attached it to this report.

The addon/upgrade does not get applied.
The output of the ISA Help->Support->View log is:
2012-12-11T19:09:18.700+05:30 WARNING A Product add-on 'IBM Support Assistant Product Feature' was placed in the 'ISA' category on the update site. This add-on is invalid. com.ibm.esupport.client.update

My system:
$ uname -a
Linux oc6688120108.ibm.com 2.6.32-279.14.1.el6.x86_64 #1 SMP Wed Oct 31 13:23:23 CET 2012 x86_64 x86_64 x86_64 GNU/Linux
Kiran
Updated on 2013-01-07T17:27:35Z at 2013-01-07T17:27:35Z by BaltoSteve
  • meli
    meli
    53 Posts

    Re: ISA on: 4.1.2.00 Build id: 101123-1186 fails to upgrade to 4.1.4.x

    ‏2012-12-12T16:19:51Z  
    If your log file I read the following:

    4.1.4.20121018-1000 ) Type= ISA ]" ::class.method=com.ibm.esupport.client.update.core.ISAProvisioning.installFeatures() ::thread=Worker-2 ::loggername=com.ibm.esupport.client.update
    2012/12/11 18:55:14.316 WARNING CWPPR0512W: You do not have write access to install feature com.ibm.pvc.webcontainer.feature.securitypackpatch.fp5 version 6.2.0.20120909-2214 to /opt/ibm/IBMSupportAssistant_41/rcp/eclipse/. The feature will not be installed

    Can you make sure you have the proper permissions to write in the appropriate folder(s)?

    Henri
  • SystemAdmin
    SystemAdmin
    642 Posts

    Re: ISA on: 4.1.2.00 Build id: 101123-1186 fails to upgrade to 4.1.4.x

    ‏2012-12-13T14:06:32Z  
    • meli
    • ‏2012-12-12T16:19:51Z
    If your log file I read the following:

    4.1.4.20121018-1000 ) Type= ISA ]" ::class.method=com.ibm.esupport.client.update.core.ISAProvisioning.installFeatures() ::thread=Worker-2 ::loggername=com.ibm.esupport.client.update
    2012/12/11 18:55:14.316 WARNING CWPPR0512W: You do not have write access to install feature com.ibm.pvc.webcontainer.feature.securitypackpatch.fp5 version 6.2.0.20120909-2214 to /opt/ibm/IBMSupportAssistant_41/rcp/eclipse/. The feature will not be installed

    Can you make sure you have the proper permissions to write in the appropriate folder(s)?

    Henri
    Thank you for your response.

    I then decided to run ISA as sudo, from the command prompt.
    Have attached the logs.
    The installation fails with an equally cryptic statement - view the attached screenshot

    Thanks,
    Kiran
  • BaltoSteve
    BaltoSteve
    30 Posts

    Re: ISA on: 4.1.2.00 Build id: 101123-1186 fails to upgrade to 4.1.4.x

    ‏2013-01-07T17:27:35Z  
    Just a thought, try this:

    Apply the update with ISA running as an Administrator, which isn't necessarily the same as you being logged on as an Administrator. In Windows 7, launch ISA via shift & right click on the icon, then select 'Run as Administrator' from the list.

    Steve Gorham, Baltimore