Topic
  • 3 replies
  • Latest Post - ‏2012-11-29T15:25:21Z by dmcclure
SystemAdmin
SystemAdmin
172 Posts

Pinned topic State Change in Service Views

‏2012-11-29T06:49:18Z |
Hi,

I have service tree created with rules stating as:
Critical Severity- Bad
Minor Severity- Marginal
Clear Severity- Good

I got 3 Minor severity alerts and my service view status changed to Marginal(Yellow color).

After 3 hours, I got Critical severity alert. however my service view status still showing as Marginal(Yellow color). Ideally it should change its status to critical(Red).

When I clicked on service view, its showing me both minor alerts as well as critical alerts.

Could someone suggest me where I might have made mistake.

Regards,
Avinash
Updated on 2012-11-29T15:25:21Z at 2012-11-29T15:25:21Z by dmcclure
  • dmcclure
    dmcclure
    54 Posts

    Re: State Change in Service Views

    ‏2012-11-29T13:41:14Z  
    Did your critical event match a rule correctly? I'd start by verifying the event fields match what your rule expects. (BSM_Identity, Class, etc.) Check the RAD_* fields to see if they were updated.

    Doug
  • SystemAdmin
    SystemAdmin
    172 Posts

    Re: State Change in Service Views

    ‏2012-11-29T15:05:56Z  
    • dmcclure
    • ‏2012-11-29T13:41:14Z
    Did your critical event match a rule correctly? I'd start by verifying the event fields match what your rule expects. (BSM_Identity, Class, etc.) Check the RAD_* fields to see if they were updated.

    Doug
    Hi Doug,

    Yes my critical event did match the rule correctly. When I click on affected service view, it shows me both marginal and critical alert. RAD_* fields are also updated.

    Avinash
  • dmcclure
    dmcclure
    54 Posts

    Re: State Change in Service Views

    ‏2012-11-29T15:25:21Z  
    Hi Doug,

    Yes my critical event did match the rule correctly. When I click on affected service view, it shows me both marginal and critical alert. RAD_* fields are also updated.

    Avinash
    Can you send a screenshot of your templates, rules and services?