I have service tree created with rules stating as:
Critical Severity- Bad
Minor Severity- Marginal
Clear Severity- Good
I got 3 Minor severity alerts and my service view status changed to Marginal(Yellow color).
After 3 hours, I got Critical severity alert. however my service view status still showing as Marginal(Yellow color). Ideally it should change its status to critical(Red).
When I clicked on service view, its showing me both minor alerts as well as critical alerts.
Could someone suggest me where I might have made mistake.
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3 replies Latest Post - 2012-11-29T15:25:21Z by dmcclure
Pinned topic State Change in Service Views
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Updated on 2012-11-29T15:25:21Z at 2012-11-29T15:25:21Z by dmcclure
dmcclure 0600011K8N54 PostsACCEPTED ANSWER
Re: State Change in Service Views2012-11-29T13:41:14Z in response to SystemAdminDid your critical event match a rule correctly? I'd start by verifying the event fields match what your rule expects. (BSM_Identity, Class, etc.) Check the RAD_* fields to see if they were updated.
SystemAdmin 110000D4XK172 Posts