I'm using the icmp agent on ITCAM
The summary of the alarm says:
Real Error: DVC Failed - Pings Complete: Timed Out
Which is correct since the ip is not responding from that server; however the Severity is Indeterminate (purple). Why this is happening? The alarm should be Critical according to the service level from that profile.
Here is a screenshot from that element on the TEPS and how am I seeing the alarm on the Event List.
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4 replies Latest Post - 2012-12-07T06:17:57Z by PeterGWoodward
Pinned topic ICMP Indeterminate alarms
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Updated on 2012-12-07T06:17:57Z at 2012-12-07T06:17:57Z by PeterGWoodward
PeterGWoodward 0600012FS74 PostsACCEPTED ANSWER
Re: ICMP Indeterminate alarms2012-11-22T03:24:12Z in response to SystemAdminHello,
I assume you are sending the ISM events to Omnibus via the bridge module. In this case the severity is determined by the rules files. Based on the summary you are seeing the default icmp.rules file should be setting the Omnibus severity to 5.
Are you using custom rules files? In this case I would check to see that the @Severity token is being set correctly based on the result information.
Re: ICMP Indeterminate alarms2012-11-22T18:08:34Z in response to PeterGWoodwardHello Peter
Yes, you are correct; we made some changes on the icmp.rules file, but we didn't chaged the Severity... perhaps I am missing something, so I'm attaching the file I hope you can give me a clue.
PeterGWoodward 0600012FS74 Posts