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Pinned topic MQ target not receiving after period of inactivity

‏2012-11-14T11:08:30Z |
Excuse my ignorance around MQ as I am primarily aligned with Datapower devices xi50 (v5).

I have a support team questioning a log message I send to them using the dp:url-open() function within an asynchronous transform. I have built my own HTTP listener and directed messages to it so I can see messages being sent. So is this a case of working out if there is an error state I could capture when MQ does not send back a response and initiate a retry or should I be pushing back to the MQ team to make sure their queue is configured correctly. If the later what should they be looking at to make sure the queue is always ready?