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14 replies Latest Post - ‏2012-12-08T13:39:40Z by Novikov_Alexander
bradyg23
bradyg23
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Pinned topic x3650 Product ID 7979PWA

‏2012-10-31T20:31:41Z |
It appears that I've lost of my RAID controllers. Fortunately there wasn't much running on the server and we didn't lose any data, but I need to replace the controller.

Just to confirm my diagnosis of the symptoms, there are 2 columns of 3 drives each, and the entire left column stopped working after a power outage. It only recognizes the right column.

According to Device Manager, the part is "IBM ServeRAID 8k/8k-l Controller."

Can someone confirm exactly what part I need to order? Is this a pretty straightforward replacement?

Many thanks,
Brady
Updated on 2012-12-08T13:39:40Z at 2012-12-08T13:39:40Z by Novikov_Alexander
  • SystemAdmin
    SystemAdmin
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    Re: x3650 Product ID 7979PWA

    ‏2012-10-31T21:39:45Z  in response to bradyg23
    Hi,

    i think it's the IBM ServeRAID 8k-l SAS Controller SBB Number: 25R8080

    Look at this:
    http://wardsdiskspace.com/cog/20100316-cog.pdf
    Page 204, Line 8

    Regards
    Time-to-Flash
  • Novikov_Alexander
    Novikov_Alexander
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    Re: x3650 Product ID 7979-PWA

    ‏2012-11-01T07:39:14Z  in response to bradyg23
    Dear Brady,

    could you provide DSA log of your server.

    Regards,
    Alexander Novikov
    Russia, Moscow
    • bradyg23
      bradyg23
      8 Posts
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      Re: x3650 Product ID 7979-PWA

      ‏2012-11-01T12:25:24Z  in response to Novikov_Alexander
      Thanks for your replies. Can you clarify where to find the DSA log?
      • Novikov_Alexander
        Novikov_Alexander
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        Re: x3650 Product ID 7979-PWA

        ‏2012-11-01T19:08:18Z  in response to bradyg23
        Brady,

        use DSA Portable Edition and post resulted file *.xml.gz.

        IBM Dynamic System Analysis (DSA)
        http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=SERV-DSA

        Regards,
        Alexander Novikov
        Russia, Moscow
        • bradyg23
          bradyg23
          8 Posts
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          Re: x3650 Product ID 7979-PWA

          ‏2012-11-02T11:58:50Z  in response to Novikov_Alexander
          Thanks for your help. The file is attached.
          • Novikov_Alexander
            Novikov_Alexander
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            Re: x3650 Product ID 7979-PWA

            ‏2012-11-02T19:41:48Z  in response to bradyg23
            Hi Brady,

            what is the p/n or FRU used HDDs? All disks looks as source of your problem.

            Update server's software:

            IBM BIOS Flash Update v1.19
            Baseboard Management Controller Flash Update v1.49
            IBM Preboot Diagnostics Flash Update v1.08
            IBM ServeRAID 8k BIOS and Firmware Update v5.2-0-17003
            Broadcom NetXtreme II Driver for Windows v5.2.14.0

            FYI, your RAID controller name is ServeRAID-8k.

            Regards,
            Alexander Novikov
            Russia, Moscow
            • bradyg23
              bradyg23
              8 Posts
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              Re: x3650 Product ID 7979-PWA

              ‏2012-12-06T12:45:16Z  in response to Novikov_Alexander
              It has been a long delay since I've been able to review this. I'm sorry for that. Are you saying you think all of the hard drives are bad?

              I'll work on the updates that you recommended.
              • bradyg23
                bradyg23
                8 Posts
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                Re: x3650 Product ID 7979-PWA

                ‏2012-12-06T12:47:31Z  in response to bradyg23
                Also, can you give me one other recommendation? With Dell's site I never seem to have a problem finding the right updates/drivers for a system by just entering the service tag. With IBM, it seems it always asks for the model number, and then gives me worlds of drivers and updates that don't apply.

                Is there one page I can go to to get the latest updates specifically for this server?
                • Novikov_Alexander
                  Novikov_Alexander
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                  Re: x3650 Product ID 7979-PWA

                  ‏2012-12-06T17:11:00Z  in response to bradyg23
                  Hi Brady,

                  personally I am prefer to use BoMC and UXSP for update firmwares and drivers for any servers.

                  IBM ToolsCenter
                  http://www-947.ibm.com/support/entry/portal/docdisplay?brand=5000008&lndocid=TOOL-CENTER

                  Regards,
                  Alexander Novikov
                  Russia, Moscow
              • Novikov_Alexander
                Novikov_Alexander
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                Re: x3650 Product ID 7979-PWA

                ‏2012-12-06T17:13:45Z  in response to bradyg23
                Hi Brady,

                > Are you saying you think all of the hard drives are bad?

                I don't remember what was month ago, sorry. If you want, you can provide current DSA log and FRU info of your HDDs, will check.

                Regards,
                Alexander Novikov
                Russia, Moscow
                • bradyg23
                  bradyg23
                  8 Posts
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                  Re: x3650 Product ID 7979-PWA

                  ‏2012-12-07T12:42:21Z  in response to Novikov_Alexander
                  Here is the recent file. I'm updating drivers Tuesday morning, and will get the FRU info for my hard drives at that time.
                  • Novikov_Alexander
                    Novikov_Alexander
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                    Re: x3650 Product ID 7979-PWA

                    ‏2012-12-07T16:16:04Z  in response to bradyg23
                    Hi Brady,

                    current picture - server's software still old, one HDD failed, non-supported HDDs used.

                    Defunct drive: controller 1, enclosure 0, slot 3 (Vendor: WDC Model: WD5000YS-01MPB0).

                    Update all server's software and replace all non-supported HDDs.

                    Good luck,
                    Alexander Novikov
                    Russia, Moscow
                    • bradyg23
                      bradyg23
                      8 Posts
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                      Re: x3650 Product ID 7979-PWA

                      ‏2012-12-07T21:09:58Z  in response to Novikov_Alexander
                      How do you determine a "supported" hard drive vs. non-supported. Does it need to be purchased from IBM?
                      • Novikov_Alexander
                        Novikov_Alexander
                        6863 Posts
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                        Re: x3650 Product ID 7979-PWA

                        ‏2012-12-08T13:39:40Z  in response to bradyg23
                        Hi Brady,

                        lists of supported HDDs available on the next compatibility pages:

                        x3650 (7979) compatibility
                        http://www-03.ibm.com/systems/info/x86servers/serverproven/compat/us/xseries_old/x3650.html

                        Hard drive accessories - IBM System x3650
                        https://www-947.ibm.com/support/entry/myportal/docdisplay?lndocid=migr-64296

                        Regards,
                        Alexander Novikov
                        Russia, Moscow