Topic
7 replies Latest Post - ‏2014-03-11T19:13:47Z by Mahesh Bakshi
SystemAdmin
SystemAdmin
7929 Posts
ACCEPTED ANSWER

Pinned topic CPLEX Optimization Studio 12.4 for windows 8 (64) 's installation problem

‏2012-10-27T20:33:41Z |
Dear All,

I have a problem regarding installation on Windows 8.
Here is the erorr that I have when I just push run.

ZeroGu6: Windows DLL failed to load
at ZeroGa2.b(DashoA10*..)
at ZeroGa2.b(DashoA10*..)
at com.zerog.ia.installer.LifeCycleManager.b(DashoA10*..)
at com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)
at com.zerog.ia.installer.Main.main(DashoA10*..)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at com.zerog.lax.LAX.launch(DashoA10*..)
at com.zerog.lax.LAX.main(DashoA10*..)
By the way, I used run as administrator option, too, but again the same error.
Would anyone please help me how I could get ride of?

Thanks a lot
Saber
Updated on 2013-01-12T20:17:45Z at 2013-01-12T20:17:45Z by SystemAdmin
  • SystemAdmin
    SystemAdmin
    7929 Posts
    ACCEPTED ANSWER

    Re: CPLEX Optimization Studio 12.4 for windows 8 (64) 's installation problem

    ‏2012-10-29T08:34:57Z  in response to SystemAdmin
    I'm also trying to instal CPLEX 12.4 on Windows 8 pro (64). When I run cplex_studio124.win-x86-64.exe the installer starts (InstallAnywhere is preparing to install...) and once it reaches 100 % I get exactly the same error as Saber. I tried version 12.2 and the same happens.

    Thanks.
  • SystemAdmin
    SystemAdmin
    7929 Posts
    ACCEPTED ANSWER

    Re: CPLEX Optimization Studio 12.4 for windows 8 (64) 's installation problem

    ‏2012-10-29T10:02:16Z  in response to SystemAdmin
    Hello

    Could you test this workaround described on some other forums ?

    >Right click the installation file, choose properties, compatibility tab. On "Run this program in compatibility made for", select Windows 7

    Regards,
    --
    Christophe GEFFLOT
    • SystemAdmin
      SystemAdmin
      7929 Posts
      ACCEPTED ANSWER

      Re: CPLEX Optimization Studio 12.4 for windows 8 (64) 's installation problem

      ‏2012-10-29T13:59:11Z  in response to SystemAdmin
      Thanks, that was the right thing to do, now it works.
      However I must say that it didn't work the first time even in Windows 7 compatibility mode. First time it froze during the installation ("installing... uninstal.exe"). I restarted my computer and ran it again, and it worked fine.
  • SystemAdmin
    SystemAdmin
    7929 Posts
    ACCEPTED ANSWER

    Re: CPLEX Optimization Studio 12.4 for windows 8 (64) 's installation problem

    ‏2012-10-29T16:59:38Z  in response to SystemAdmin
    Thanks a lot for the help. It works for me, too.
    • SystemAdmin
      SystemAdmin
      7929 Posts
      ACCEPTED ANSWER

      Re: CPLEX Optimization Studio 12.4 for windows 8 (64) 's installation problem

      ‏2013-01-12T20:17:45Z  in response to SystemAdmin
      Hi,
      I could not install Cplex 12.4 on windows 8 64bit. The error was the same with you: `ZeroGu6: Windows DLL failed to load`
      I also tried to change compatibility mode to windows 7 but it did not work either.
      Could you recommend another way to install Cplex? It's really important for my phd studies..
  • thomalan
    thomalan
    1 Post
    ACCEPTED ANSWER

    Re: CPLEX Optimization Studio 12.4 for windows 8 (64) 's installation problem

    ‏2013-05-02T16:00:06Z  in response to SystemAdmin

    I also encountered the problem described above, but the compatibility setting resolved this issue. So thanks again.  

    In the case the installation then freezes, you should remember that even with the right compatibility you need to run the installation as an Admin. The reboot is no viable solution in this case.

    • Mahesh Bakshi
      Mahesh Bakshi
      4 Posts
      ACCEPTED ANSWER

      Re: CPLEX Optimization Studio 12.4 for windows 8 (64) 's installation problem

      ‏2014-03-11T19:13:47Z  in response to thomalan

      Thank you, this thread help me to resolve above installation problem on windows 8 64 bit.