Topic
6 replies Latest Post - ‏2012-11-17T05:20:21Z by Novikov_Alexander
SystemAdmin
SystemAdmin
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Pinned topic IBM DS 3400 errors

‏2012-10-25T10:17:06Z |
Hi everyone,
I have an IBM disk system DS 3400 which lately have generated some errors. One that I consider to be most critical is:
Sequence number: 7977
Event type: 1707
Event category: Error
Priority: Critical
Description: Degraded wide port becomes failed
Event specific codes: 0/0/0
Component type: Enclosure Component (ESM, GBIC/SFP, Power Supply, or Fan)
Component location: Enclosure 85, Slot 1
Logged by: Controller in slot A

Raw data:
4d 45 4c 48 03 00 00 00 29 1f 00 00 00 00 00 00
07 17 17 01 9c 6f 81 50 14 00 00 00 ff 00 00 00
00 00 00 00 01 00 00 00 07 00 00 00 07 00 00 00
55 00 00 00 01 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
01 00 00 00 01 00 00 02 10 00 00 00 04 00 00 08
55 00 00 00 04 00 26 08 01 00 00 00
What can I solve this problem?
Thanks
Mircea
Updated on 2012-11-17T05:20:21Z at 2012-11-17T05:20:21Z by Novikov_Alexander
  • Novikov_Alexander
    Novikov_Alexander
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    Re: IBM DS 3400 errors

    ‏2012-10-25T18:28:44Z  in response to SystemAdmin
    Dear Mircea,

    could you provide DS Support Data of your DS3400.

    Regards,
    Alexander Novikov
    Russia, Moscow
    • SystemAdmin
      SystemAdmin
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      Re: IBM DS 3400 errors

      ‏2012-10-26T10:36:03Z  in response to Novikov_Alexander
      Dear Alexander
      Thank You for your interest for my problem. I attach some logs.

      Thank you
      Mircea
      • Novikov_Alexander
        Novikov_Alexander
        1404 Posts
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        Re: IBM DS 3400 errors

        ‏2012-10-26T15:06:36Z  in response to SystemAdmin
        Hi Mircea,

        what about DS Support Data of your DS3400?

        Regards,
        Alexander Novikov
        Russia, Moscow
        • SystemAdmin
          SystemAdmin
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          Re: IBM DS 3400 errors

          ‏2012-10-29T10:13:16Z  in response to Novikov_Alexander
          Hi Alexander
          Here are support data for the DS3400

          Attachments

        • SystemAdmin
          SystemAdmin
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          Re: IBM DS 3400 errors

          ‏2012-11-15T08:54:49Z  in response to Novikov_Alexander
          Hi Alexander,
          Do you have some news about my DS3400. Is it safe to use it?

          Thank You
          Mircea
          • Novikov_Alexander
            Novikov_Alexander
            1404 Posts
            ACCEPTED ANSWER

            Re: IBM DS 3400 errors

            ‏2012-11-17T05:20:21Z  in response to SystemAdmin
            Hi Mircea,

            read the next docs and check your system:

            H192039: Optimal wide port becomes degraded then failed - IBM System Storage
            https://www-947.ibm.com/support/entry/myportal/docdisplay?lndocid=MIGR-5073005

            H195591: Cross-connect SAN config recommended when using VMware hosts - IBM Disk Systems
            https://www-947.ibm.com/support/entry/myportal/docdisplay?lndocid=MIGR-5080794

            See section "Appendix B. Using a storage subsystem with a VMware ESX Server configuration" :

            Installation and Host Support Guide v10.8 - IBM System Storage DS Storage Manager
            http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=migr-5090826

            Regards,
            Alexander Novikov
            Russia, Moscow