Topic
2 replies Latest Post - ‏2012-10-12T18:19:54Z by SystemAdmin
SystemAdmin
SystemAdmin
111 Posts
ACCEPTED ANSWER

Pinned topic Roles

‏2012-10-12T15:34:26Z |
Good afternoon,

We are using Rational Change 5.2 Integrated with Synergy which I am new to and know very little about and am currently testing it in a pilot project. I am confronting the problem where users submit a change request but can't see it after they have submitted it. I have tried to assign all roles except for pt_admin but they still can't see it, the only way they see it is if I assign pt_admin which shouldn't be given only to the admins. What am I supppose to do so that they can see the CRs?
Updated on 2012-10-12T18:19:54Z at 2012-10-12T18:19:54Z by SystemAdmin
  • SystemAdmin
    SystemAdmin
    111 Posts
    ACCEPTED ANSWER

    Re: Roles

    ‏2012-10-12T16:46:09Z  in response to SystemAdmin
    Perhaps you switched on access control lists?
    Have a look at the admin interface of Change and switch off all ACL. If the users can see the CRs afterwards, someone has prepared some rules that need a user to be a member of specific groups. If this is the case, switch the ACL on again and edit the defined rules to find out which groups the users need to be members of.
    • SystemAdmin
      SystemAdmin
      111 Posts
      ACCEPTED ANSWER

      Re: Roles

      ‏2012-10-12T18:19:54Z  in response to SystemAdmin
      Thanks you for your response!!! I did what you said and I got it working!

      Thanks again!!