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4 replies Latest Post - ‏2013-05-11T02:27:06Z by NUXM_Cédric_Waras
SystemAdmin
SystemAdmin
658 Posts
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Pinned topic TM1Web - can't access login page from remote PC

‏2012-10-11T05:37:14Z |
Hi there,

I have installed TM1Web on a windows server 2008 box in the cloud Amazon - running IIS 7.5. While on the server I AM ABLE to hit the TM1Web login URL and the page loads successfully.

The problem is that when I try and access the login page from a remote PC (not on the same domain) across the internet I CAN'T access the login page. If I type in the IP address of the server I get back the IIS test page, so that works. the problem is that when I include either TM1Web extension </TM1Web> or <TM1Web/TM1WebLogin.aspx>

When using IE I get a message that says "Internet Explorer cannot display the webpage". When using Mozilla it returns a message saying "Server not found".
Any help would be much appreciated!!

Mark
Updated on 2013-02-28T06:53:23Z at 2013-02-28T06:53:23Z by SystemAdmin
  • SystemAdmin
    SystemAdmin
    658 Posts
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    Re: TM1Web - can't access login page from remote PC

    ‏2012-10-11T05:43:43Z  in response to SystemAdmin
    Hi Mark,

    Sounds like it could be an issue with either the firewall or the authentication on the TM1web virtual directory.

    For the latter confirm the properties via the IIS management console.

    Hope this helps.

    Rod
    • SystemAdmin
      SystemAdmin
      658 Posts
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      Re: TM1Web - can't access login page from remote PC

      ‏2012-10-11T09:49:01Z  in response to SystemAdmin
      Hi Rod,

      Thanks for the reply. At the moment in IIS the authentication for the TM1Web and TM1WebEx virtual directories is set to anonymous authentication Enabled. All else is disabled.I have also shared the two folders with everyone. Windows firewall is now turned off.

      The install is as per the TM1 install manual.

      BTW - I have Cognos BI installed on the same server and there are no problems hitting the Cognos connection from a remote PC.

      Important demo tomorrow so the grey hairs are growing rapidly!

      Thanks again,

      Mark
  • SystemAdmin
    SystemAdmin
    658 Posts
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    Re: TM1Web - can't access login page from remote PC

    ‏2013-02-28T06:53:23Z  in response to SystemAdmin
    the problem could be because of redirect as I wrote in my post: http://www.ibm.com/developerworks/forums/thread.jspa?threadID=472898&tstart=0, did you found solution?
  • This reply was deleted by NUXM_Cédric_Waras 2013-05-11T02:26:56Z.
  • NUXM_Cédric_Waras
    NUXM_Cédric_Waras
    1 Post
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    Re: TM1Web - can't access login page from remote PC

    ‏2013-05-11T02:27:06Z  in response to SystemAdmin

     

    Hi

    I have exactly the same problem in the same environment.
    Did you find a solution??

    Thx.