I am using the Development Process for Rational Change. How can I integrate email notifications when a state gets transitioned, or when a CR gets assigned to a user?
Any help will much be appreciated.
RiteshNigam 270004FCKR6 Posts
Re: Email Notifications2012-10-11T03:31:02ZThis is the accepted answer. This is the accepted answer.You can set post transition trigger script to send a mail notification for any transition as well as CR assignment, if I am not wrong default dev_process already has this kind of notification in place, refer to them if you need any more information.
Re: Email Notifications2012-10-12T15:05:12ZThis is the accepted answer. This is the accepted answer.
- RiteshNigam 270004FCKR
However, for some reason email notifications don't seem to be working for us. I've set up the SMTP Server I've installed the CRassignEmail.pl and modified the pt.cfg file like the instructions say, but still with no success.
Don't know what can be wrong.
Re: Email Notifications2012-10-12T16:55:02ZThis is the accepted answer. This is the accepted answer.
- SystemAdmin 110000D4XK
check the file WEB-INF/logs/event.log if any errors are given.
You can also edit the file wsconfig/triggers/CRAssignEmail.pl and add some debug messages that tell you if the script is started at all or if problems occur during while the script runs. Messages are printed in the event.log