Topic
1 reply Latest Post - ‏2012-10-09T16:52:39Z by DTan
Neo1982
Neo1982
1 Post
ACCEPTED ANSWER

Pinned topic APNS push certificate and private key do not match.

‏2012-10-09T12:00:35Z |
I have a problem about APNS push certificate.

APNS push certificate and private key do not match. Please use the private key used to generate this APNS push certificate.

The content of iosmdm.log is in the following.
Does anybody had met this problem?
###############################
2012-10-09 19:48:14 CST INFO MDM -
2012-10-09 19:48:14 CST INFO MDM -
2012-10-09 19:48:14 CST INFO MDM - Starting IBM Endpoint Manager iOS Server: version 8.2.30027
2012-10-09 19:48:14 CST INFO MDM -
2012-10-09 19:48:14 CST INFO MDM -
2012-10-09 19:48:16 CST WARN MDM - APNS push certificate and private key do not match. Please use the private key used to generate this APNS push certificate.
2012-10-09 19:49:42 CST INFO MDM - Starting up background threads
2012-10-09 19:49:42 CST INFO http://MDM.AppDownloader - Starting App downloader...
2012-10-09 19:49:42 CST INFO http://MDM.APNSSender - Starting APNS sender...
2012-10-09 19:49:42 CST INFO http://MDM.AppVerifier - Starting App download verifier...
2012-10-09 19:49:42 CST INFO http://MDM.AppVerifier - Verifying downloads...
2012-10-09 19:49:42 CST WARN http://MDM.APNSFeedbackChecker - Not running APNS Feedback checker since there is no APNS connection. Make sure push certificates and keys are in the right place.
2012-10-09 19:49:42 CST INFO MDM - Exporting diagnostics information
2012-10-09 19:49:44 CST INFO http://MDM.AppVerifier - Downloads are all OK; no changes!
2012-10-09 19:50:11 CST INFO http://MDM.JettyLauncher - Service started successfully.

2012-10-09 19:50:32 CST INFO MDM - Started GET "/ca" for 190.168.1.102 at 2012-10-09 11:50:32 +0000
2012-10-09 19:50:32 CST INFO MDM - Processing by ProfileController#ca as HTML
2012-10-09 19:50:32 CST INFO MDM - Sent file C:/Program Files/BigFix Enterprise/Management Extender/MDM Provider/private/ca_cert.pem (0.0ms)
2012-10-09 19:50:32 CST INFO MDM - Completed 200 OK in 0ms
2012-10-09 19:52:08 CST INFO MDM - Started GET "/" for 190.168.1.102 at 2012-10-09 11:52:08 +0000
2012-10-09 19:52:08 CST INFO MDM - Processing by EnrollmentController#index as HTML
2012-10-09 19:52:10 CST INFO MDM - Rendered enrollment/basic.html.haml within layouts/application (1641.0ms)
2012-10-09 19:52:10 CST INFO MDM - Completed 200 OK in 1797ms (Views: 1750.0ms)
2012-10-09 19:52:41 CST INFO MDM - Started POST "/enrollment/basic" for 190.168.1.102 at 2012-10-09 11:52:41 +0000
2012-10-09 19:52:41 CST INFO MDM - Processing by EnrollmentController#basic as HTML
2012-10-09 19:52:41 CST INFO MDM - Parameters: {"utf8"=>"✓", "authenticity_token"=>"EaEsDysZrGFjc9OVZSIKr3SR3pUDDsxgH3HRmKp3oLI=", "email_id"=>"niexk@cn.ibm.com", "__ownership__"=>"personal", "commit"=>"register"}
2012-10-09 19:52:41 CST INFO MDM - Redirected to https://190.168.1.200/enroll/M5LN
2012-10-09 19:52:41 CST INFO MDM - Completed 302 Found in 469ms
2012-10-09 19:52:41 CST INFO MDM - Started GET "/enroll/M5LN" for 190.168.1.102 at 2012-10-09 11:52:41 +0000
2012-10-09 19:52:41 CST INFO MDM - Processing by ProfileController#enroll as HTML
2012-10-09 19:52:41 CST INFO MDM - Parameters: {"pin"=>"M5LN"}
2012-10-09 19:52:41 CST INFO MDM - Attempting to re-load APNS certificiates...
2012-10-09 19:52:41 CST WARN MDM - APNS push certificate and private key do not match. Please use the private key used to generate this APNS push certificate.
2012-10-09 19:52:41 CST ERROR MDM - MDM Provider cannot function without valid APNS certificates / connection
2012-10-09 19:52:41 CST INFO MDM - Rendered text template within layouts/application (32.0ms)
2012-10-09 19:52:41 CST INFO MDM - Completed 500 Internal Server Error in 172ms (Views: 125.0ms)
Updated on 2012-10-09T16:52:39Z at 2012-10-09T16:52:39Z by DTan
  • DTan
    DTan
    37 Posts
    ACCEPTED ANSWER

    Re: APNS push certificate and private key do not match.

    ‏2012-10-09T16:52:39Z  in response to Neo1982
    You probably sent us the wrong push.csr, and maybe it was from your previous installation?

    If that's the case, you can send the push.csr to us again for signing.

    -Dawson