Topic
6 replies Latest Post - ‏2013-04-02T17:46:31Z by jbeard24
MrHo
MrHo
3 Posts
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Pinned topic How to recover DS4700 's Controller?

‏2012-10-03T02:19:50Z |
Hello everybody!

My company have a Storage DS4700( 2 Controller).
status: DI/Diag of 2 Controller display "LU" and Currently the Hosts can not connect Storage's hard disk. So please kindly help me to investigate this problem. thanks in advance.
Updated on 2013-04-02T17:46:31Z at 2013-04-02T17:46:31Z by jbeard24
  • jcro123
    jcro123
    13 Posts
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    Re: How to recover DS4700 's Controller?

    ‏2012-10-03T07:51:05Z  in response to MrHo
    Hello,

    Connect you on serial port

    login : shellUsr
    password : wy3oo&w4

    bcmNvsramSync_SOD
    reboot controller
    • MrHo
      MrHo
      3 Posts
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      Re: How to recover DS4700 's Controller?

      ‏2012-10-12T07:19:28Z  in response to jcro123
      Dear jcro123

      thank you so much for your reply.
      I have just had the console and login in the controller successful but i dont known what mode configure I can type bcmNvsramSync_SOD
      ? Please help me. thanks
      • MrHo
        MrHo
        3 Posts
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        Re: How to recover DS4700 's Controller?

        ‏2012-10-15T05:32:25Z  in response to MrHo
        hello,

        I typed bcmNvsramSync_SOD and then reboot Controller but Controller still lockdown. pls see the attached file.
        please help me with other solution. thanks
        • SystemAdmin
          SystemAdmin
          4779 Posts
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          Re: How to recover DS4700 's Controller?

          ‏2012-11-28T16:32:42Z  in response to MrHo
          Hi,

          Try this command on failed contorller: lemClearLockdown
        • SystemAdmin
          SystemAdmin
          4779 Posts
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          Re: How to recover DS4700 's Controller?

          ‏2013-03-20T15:42:06Z  in response to MrHo
          I have a DS4700 and when trying to access the serial port after setting baud rate it ask for S to get to service interface but I don't know the password......any help
          • jbeard24
            jbeard24
            3 Posts
            ACCEPTED ANSWER

            Re: How to recover DS4700 's Controller?

            ‏2013-04-02T17:46:31Z  in response to SystemAdmin
            When you see "Press Space Bar Within 5 Seconds To Set Baudrate, or Press ESC To Exit To Shell", press ESC. Don't press "S" for service.