Topic
  • 7 replies
  • Latest Post - ‏2012-10-09T18:18:07Z by Novikov_Alexander
thomas_crowe
thomas_crowe
4 Posts

Pinned topic DS3400 had NVSRAM deleted now getting a lockdown state due to SubmodMis

‏2012-09-28T21:30:38Z |
Getting an error on boot up of a DS3400 that states "Controller entering SubmodMis lockdown state…". The engineer before me said that he did a "delete NVSRAM" in an attempt to rest the unit to factory defaults. Obviously this was the wrong thing to do, as it has wiped some vital information from the NVSRAM.

I've used the serial port to reload the NVSRAM and Firmware, however the controller is still going into lockdown mode and not running the storage software.

Does anyone know how to reset the SubModel ID on the controller?

Thanks;
Tom
Updated on 2012-10-09T18:18:07Z at 2012-10-09T18:18:07Z by Novikov_Alexander
  • jcro123
    jcro123
    13 Posts

    Re: DS3400 had NVSRAM deleted now getting a lockdown state due to SubmodMis

    ‏2012-10-02T08:08:29Z  
    Hello,

    You can try :
    On serial port

    bcmNvsramSync_SOD

    And reboot controller
  • thomas_crowe
    thomas_crowe
    4 Posts

    Re: DS3400 had NVSRAM deleted now getting a lockdown state due to SubmodMis

    ‏2012-10-02T23:06:02Z  
    • jcro123
    • ‏2012-10-02T08:08:29Z
    Hello,

    You can try :
    On serial port

    bcmNvsramSync_SOD

    And reboot controller
    Thanks for that command. Unfortunately it did not work. I was able to downgrade the controllers to 6.x firmware and boot them up completely, however I would like to be able to run the 7.x firmware on them this is still a problem.
  • Novikov_Alexander
    Novikov_Alexander
    1404 Posts

    Re: DS3400 had NVSRAM deleted now getting a lockdown state due to SubmodMis

    ‏2012-10-03T09:37:31Z  
    Thanks for that command. Unfortunately it did not work. I was able to downgrade the controllers to 6.x firmware and boot them up completely, however I would like to be able to run the 7.x firmware on them this is still a problem.
    Dear Tom,

    could you provide DS Support Data of your DS3400.

    Regards,
    Alexander Novikov
    Russia, Moscow
  • thomas_crowe
    thomas_crowe
    4 Posts

    Re: DS3400 had NVSRAM deleted now getting a lockdown state due to SubmodMis

    ‏2012-10-04T20:27:15Z  
    Dear Tom,

    could you provide DS Support Data of your DS3400.

    Regards,
    Alexander Novikov
    Russia, Moscow
    Thanks for your reply, but I'm not sure exactly what you are asking for when you say "DS support data" from the array. Could you elaborate?

    Tom
  • Novikov_Alexander
    Novikov_Alexander
    1404 Posts

    Re: DS3400 had NVSRAM deleted now getting a lockdown state due to SubmodMis

    ‏2012-10-07T16:30:34Z  
    Thanks for your reply, but I'm not sure exactly what you are asking for when you say "DS support data" from the array. Could you elaborate?

    Tom
    Hi Tom,

    read the next doc for detailed info about collecting of Support Data (section Critical event problem solving in "Chapter 7. Troubleshooting") :

    Installation and Host Support Guide v10.8 - IBM System Storage DS Storage Manager
    http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=migr-5090826

    Regards,
    Alexander Novikov
    Russia, Moscow
  • thomas_crowe
    thomas_crowe
    4 Posts

    Re: DS3400 had NVSRAM deleted now getting a lockdown state due to SubmodMis

    ‏2012-10-08T15:12:37Z  
    Hi Tom,

    read the next doc for detailed info about collecting of Support Data (section Critical event problem solving in "Chapter 7. Troubleshooting") :

    Installation and Host Support Guide v10.8 - IBM System Storage DS Storage Manager
    http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=migr-5090826

    Regards,
    Alexander Novikov
    Russia, Moscow
    Thank you for that document Alexander, however since SOD is not running on the controller, Storage Manager will not recognize the controller to gather the support information.
  • Novikov_Alexander
    Novikov_Alexander
    1404 Posts

    Re: DS3400 had NVSRAM deleted now getting a lockdown state due to SubmodMis

    ‏2012-10-09T18:18:07Z  
    Thank you for that document Alexander, however since SOD is not running on the controller, Storage Manager will not recognize the controller to gather the support information.
    Hi Tom,

    could you explain the current status of your DS3400. What working, what out of order, how you use it now?

    Regards,
    Alexander Novikov
    Russia, Moscow