Topic
7 replies Latest Post - ‏2013-01-22T03:23:20Z by SystemAdmin
SystemAdmin
SystemAdmin
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Pinned topic GIM install failure

‏2012-09-27T17:40:50Z |
Hi,
Trying to determine causes for a failed GIM install. Thoughts, questions, or experiences are welcome.

Description:
- Multiple failed attempts with GIM install
- Received cert error initially
- Verified certificates on Collector
- Installation populates
- /opt/IBM/GIM/modules
- /ver/tmp/gim
- no central_logger.log found

Attempted resolutions:
- Verified disk space
- Verified <collector>:8081 connectivity
- Verified local port 8081
- Reinstalled perl after binary appeared zero length

Thanks,
Dave
Updated on 2013-01-22T03:23:20Z at 2013-01-22T03:23:20Z by SystemAdmin
  • SystemAdmin
    SystemAdmin
    483 Posts
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    Re: GIM install failure

    ‏2012-09-28T08:20:11Z  in response to SystemAdmin
    Hi, may I know what is your OS type and version? What is your GIM version? I believe you are using "root" for installation, right? Is your Perl version 5.8 and above? Do you have CRON enable? Which GIM installer file are you using?
    • SystemAdmin
      SystemAdmin
      483 Posts
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      Re: GIM install failure

      ‏2012-10-08T12:48:26Z  in response to SystemAdmin
      OS = AIX 6.1
      Perl = 5.8
      Cron = enabled
      GIM Installer = latest (Downloaded multiple times)

      Of two (similar) systems one installed cleanly and is operational while the other fails consistently.
      Thanks,
      Dave
      • SystemAdmin
        SystemAdmin
        483 Posts
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        Re: GIM install failure

        ‏2012-10-09T03:01:52Z  in response to SystemAdmin
        Hi, by right, if the two systems are identical, it should work. Have you check the system logs why the installation was failed?
  • SystemAdmin
    SystemAdmin
    483 Posts
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    Re: GIM install failure

    ‏2012-11-21T05:48:00Z  in response to SystemAdmin
    Hi,
    i m also trying but get same error.. please help ..
    also please someone can give log foormats and samples of all tyeps of logs that are generated by guardium...
    please..
    thanks in advance!!!
  • bvingenieros
    bvingenieros
    21 Posts
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    Re: GIM install failure

    ‏2012-11-22T15:06:13Z  in response to SystemAdmin
    Hi,

    In the database server were the installation worked, how did you transfer the GIM instalation file to that server?. The GIM instalation file must be transfered as a binary file.

    Regards
    • SystemAdmin
      SystemAdmin
      483 Posts
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      Re: GIM install failure

      ‏2012-11-22T15:12:52Z  in response to bvingenieros
      Hi, you can use the Winscp tools to transfer the GIM installer to DB server . During the transfer you can choose to transfer as binary.
      • SystemAdmin
        SystemAdmin
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        Re: GIM install failure

        ‏2013-01-22T03:23:20Z  in response to SystemAdmin
        As a wrap-up to this thread I'm posting its resolution.

        Issue:
        Unable to install GIM. Presented with multiple issues that were "nonsensical" as a result of multiple attempts

        Attempts to fix:
        - Uninstall/Reinstall, multiple attempts
        - Long time open PMR for assistance, no resolution
        - Checked all filesystems for any corruption - Determined this was the case

        Fix:
        - Took system to single-user mode, 'fsck -y' all filesystems
        - Uninstalled and reinstalled successfully
        - Installed modules (STAP, Discovery) successfully

        Lessons Learned:
        - When nothing else works, check for filesystem corruption or perhaps check it first
        Dave