Maximo 7.1(Service Provider), DB2 9.5.1, Web Sphere 6.1, MS Windows Server 2003 Sp2
Can anyone help me, how to use/configure 'APPLYSLA' action in work flow on Incident(SP) application and work order application ?
Kindly help me, I will be thankful for kind cooperation.
maxmix 2700038K0W83 Posts
Re: 'ApplySLA' action2012-09-26T13:36:55ZThis is the accepted answer. This is the accepted answer.Hm, you'd first need to create an SLA and activate it.
Next, you have a sample ticket that you try to apply this SLA on via the "select Action" menu.
If that worked, your pieces are clear, and largely valid.
Then you could start with a simplistic Workflow, where you introduce a manual input node with APPLYSLA while the relationship should point to the SLA you tested above (you may hardcode that Relationship for testing purposes.)
Other than that, please provide more details of what the workflow should look like (attended/unattanded).
SystemAdmin 110000D4XK5842 Posts
Re: 'ApplySLA' action2012-10-02T13:44:26ZThis is the accepted answer. This is the accepted answer.
- maxmix 2700038K0W
I need the SLA to be applied automatically in my workflow when its condition is met.
I used the action SR APPLYSLA in the connector but still not working.
any suggestion on how to manage this?
tivoli-i lov it 270002R2E789 Posts