Maximo 7.1(Service Provider), DB2 9.5.1, Web Sphere 6.1, MS Windows Server 2003 Sp2
Can anyone help me, how to use/configure 'APPLYSLA' action in work flow on Incident(SP) application and work order application ?
Kindly help me, I will be thankful for kind cooperation.
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3 replies Latest Post - 2012-10-04T10:02:15Z by tivoli-i lov it
Pinned topic 'ApplySLA' action
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Updated on 2012-10-04T10:02:15Z at 2012-10-04T10:02:15Z by tivoli-i lov it
maxmix 2700038K0W83 PostsACCEPTED ANSWER
Re: 'ApplySLA' action2012-09-26T13:36:55Z in response to ITUserHm, you'd first need to create an SLA and activate it.
Next, you have a sample ticket that you try to apply this SLA on via the "select Action" menu.
If that worked, your pieces are clear, and largely valid.
Then you could start with a simplistic Workflow, where you introduce a manual input node with APPLYSLA while the relationship should point to the SLA you tested above (you may hardcode that Relationship for testing purposes.)
Other than that, please provide more details of what the workflow should look like (attended/unattanded).
SystemAdmin 110000D4XK5842 PostsACCEPTED ANSWER
Re: 'ApplySLA' action2012-10-02T13:44:26Z in response to maxmixAny updates on that point?
I need the SLA to be applied automatically in my workflow when its condition is met.
I used the action SR APPLYSLA in the connector but still not working.
any suggestion on how to manage this?