Topic
  • 1 reply
  • Latest Post - ‏2012-09-26T13:11:08Z by Xie_Ran91
SystemAdmin
SystemAdmin
166 Posts

Pinned topic Unable To Apply Automatic Updates

‏2012-09-25T07:04:46Z |
Hi Everyone,

I am trying to apply automatic updates to Trend Micro Systems and I am receiving the 2 error messages listed below, whil all other files are all showing a Status of Complete.

Completed Files
tmblack
sspda6_1321
tmwhite
tmwlchk_13700
cvsapi371
tmbmcfg_120900

Execution Rule
This action starts <@TIME> client local time.
This action will never expire.
It will run at any time of day, on any day of the week.
If the action becomes relevant after it has successfully executed, the action will be periodically reapplied an unlimited number of times, waiting 4 hours between reapplications.
If the action fails, it will be retried up to 99 times, waiting 2 hours between attempts.
The action's start times will be staggered over 3 minutes to reduce network load.

### FAILED FILES ###

ssaptn.zip
Download error: "Requested size 9122027 does not match actual size 0"
Download requested by client:
URL: http://127.0.0.1:52311/cpm/patterns/20120905_140117/pattern/ssaptn.zip
SHA1: ab42b045834770b1f52f128f4ebd90f9d9de0de2
Size: 9,122,027 bytes
Next retry: 10 minutes. Retry now

tscptn.zip
Download error: "Requested size 2112403 does not match actual size 0"
Download requested by client:
URL: http://127.0.0.1:52311/cpm/patterns/20120905_140117/pattern/tscptn.zip
SHA1: f76db3498ef5328a8a09fe8d03c041deb0ea0774
Size: 2,112,403 bytes
Next retry: 10 minutes. Retry now

Inside the Pattern folder located at - C:\Program Files (x86)\BigFix Enterprise\BES Server\wwwrootbes\cpm\patterns - we only have pattern folder that date back to the 20120918_005359, while the downloads are trying to find files dated in the folder 20120905_140117.

In my troubleshooting steps I have performed the following actions,

1. Completed the Task - Clear BES Local Download Caches on all workstations
2. Manually updated the latest Pattern Update by completing the Pattern Update and Rollback Wizard to Deploy the latest pattern update
3. Completed the Task - Core Protection Module - Clear Windows Cache for Automatic Updates, which reports all systems in question with a Failed Status
4. Reapplied the Task - Core Protection Module - Apply Automatic Updates

Step 4 when running shows the ### FAILED FILES ### listed above. Which is causing us to manually deploy pattern updates to systems.

Does anyone have any other ideas on what else can be done to help resolve the issue...

Thanking you in advance,

Todd
  • Xie_Ran91
    Xie_Ran91
    62 Posts

    Re: Unable To Apply Automatic Updates

    ‏2012-09-26T13:11:08Z  
    Have you checked this one?
    https://www.ibm.com/developerworks/mydeveloperworks/wikis/home?lang=en#/wiki/Tivoli%20Endpoint%20Manager/page/Troubleshooting%20the%20Core%20Protection%20Module%20Automatic%20Update%20Process

    Hope it helps
    -Xie Ran