Topic
  • 1 reply
  • Latest Post - ‏2012-09-21T22:09:37Z by RickyHolcomb
sachins50
sachins50
1 Post

Pinned topic need help in indtaling ISA 5 on Windows x64

‏2012-09-21T03:51:52Z |
Hello,
I have been using ISA v3 and v4 extensively.
But now I want to move to ISA 5
I installed it on one of the Windows X86 server which has 16G of RAM.
I downloaded the package with embedded server.
I unzipped it on C:\IBM\ISA5 directory.
From that folder, I tried running start_isa.bat command but every time I run it I get following message:

C:\IBM\ISA5>start_isa.bat
Starting IBM Support Assistant v5.0 Beta...

'wlp\bin\server' is not recognized as an internal or external command,
operable program or batch file.
Starting Memory Analyzer...
'C:\IBM\ISA5\ToolBox\bin\..\..\wlp\bin\server' is not recognized as an internal
or external command,
operable program or batch file.
Memory Analyzer started

......................................

IBM Support Assistant is ready to run.
Open a browser to:
"http://localhost:8989/isa5 OR http://<hostname>:8989/isa5"

I changed port to 8989 in file.
If I hit the above URL from the same server or any outside machine. I get 'page not found' error.
And when I run - netstat command on that server - I dont see anything on port 8989.
Also I dont see any log files as such for trouble shooting.

So what is that I am missing. Where should I start debugging this issue.
My Windows server is 'Windows server 2003 Standrd edition x64"

Please help me resolve this issue.

Thanks.
Updated on 2012-09-21T22:09:37Z at 2012-09-21T22:09:37Z by RickyHolcomb
  • RickyHolcomb
    RickyHolcomb
    311 Posts

    Re: need help in indtaling ISA 5 on Windows x64

    ‏2012-09-21T22:09:37Z  
    Hello Sachin,

    This actually sounds like a bad downloaded of the zip file. Could you verify that the zip downloaded correctly by comparing what you have with the checksum we provide. If that checks out, then edit the Start_isa.bat script and change the first line from @echo off to @echo on. Then attach that output back into the forum, so we can debug it.

    Thanks,
    Ricky Holcomb