Topic
3 replies Latest Post - ‏2012-09-21T04:25:18Z by SystemAdmin
rmadhuu88
rmadhuu88
10 Posts
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Pinned topic Items getting stuck in the Admin dash!

‏2012-09-20T11:00:35Z |
What could be reasons for items getting stuck in the Admin dashboard in a particular workflow step(i.e., gets reserved in the name of Admin)?
Because of which, people are unable to work on those items unless the Admin manually releases the item. Is there any resolution for this?
Updated on 2012-09-21T04:25:18Z at 2012-09-21T04:25:18Z by SystemAdmin
  • SystemAdmin
    SystemAdmin
    648 Posts
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    Re: Items getting stuck in the Admin dash!

    ‏2012-09-20T11:42:35Z  in response to rmadhuu88
    Hi,

    I didn't understand exactly what you mean but
    1) an item in a colarea can be only released by an user who reserved the one or by colarea admin
    2) you can use the TimeOut functionality to process item which stuck in some step on defined period of time
    3) it is not mandatory to use the reservation functionality in a colarea
    • rmadhuu88
      rmadhuu88
      10 Posts
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      Re: Items getting stuck in the Admin dash!

      ‏2012-09-20T13:50:42Z  in response to SystemAdmin
      Hi Alex,

      Admin is not manually reserving the items. It is happening by itself somehow.
      When the item comes to a particular step of a workflow, the item gets reserved to Admin automatically.
      I dont want the items to get reserved/stuck under Admin automatically as the other users could not work on those items unless Admin releases it.

      Thanks Much!
      • SystemAdmin
        SystemAdmin
        648 Posts
        ACCEPTED ANSWER

        Re: Items getting stuck in the Admin dash!

        ‏2012-09-21T04:25:18Z  in response to rmadhuu88
        Hi,

        I have not met with such issue. What is version of your MDM4PIM? Are items being reserved in special steps or it can happen in any step? Check IN() functions of workflow steps. There may a script code reserving items.