Topic
  • 4 replies
  • Latest Post - ‏2012-10-04T11:54:01Z by SystemAdmin
SystemAdmin
SystemAdmin
5842 Posts

Pinned topic SRSTATUS synonym domain values doesn't apear when trying to change status

‏2012-09-07T05:46:18Z |
I have added additional values to the SRSTATUS synonym domain.
When trying to change the status of a ticket to that new values, these does not appear!!!

Any suggestion??
Updated on 2012-10-04T11:54:01Z at 2012-10-04T11:54:01Z by SystemAdmin
  • mtatiya
    mtatiya
    11 Posts

    Re: SRSTATUS synonym domain values doesn't apear when trying to change status

    ‏2012-09-07T19:15:43Z  
    did u restrict it to any site or org from the domain app and checking in another site?

    Also I had this problem once.. I restarted the server... it worked !!
  • SystemAdmin
    SystemAdmin
    5842 Posts

    Re: SRSTATUS synonym domain values doesn't apear when trying to change status

    ‏2012-09-10T07:13:03Z  
    • mtatiya
    • ‏2012-09-07T19:15:43Z
    did u restrict it to any site or org from the domain app and checking in another site?

    Also I had this problem once.. I restarted the server... it worked !!
    Thanks mtatiya for your reply,

    well I have tried both, limiting to org and site and without limitation. None has worked.
    I thought about restarting the server, but I'm trying to find other solution without making the application offline.
  • SystemAdmin
    SystemAdmin
    5842 Posts

    Re: SRSTATUS synonym domain values doesn't apear when trying to change status

    ‏2012-09-11T06:21:39Z  
    Thanks mtatiya for your reply,

    well I have tried both, limiting to org and site and without limitation. None has worked.
    I thought about restarting the server, but I'm trying to find other solution without making the application offline.
    Hi Mario,

    May I know your maximo version? If it is 7.5 after restarting application server only it will show the new synonym values, the same problem i faced.

    Regards,
    Subba
  • SystemAdmin
    SystemAdmin
    5842 Posts

    Re: SRSTATUS synonym domain values doesn't apear when trying to change status

    ‏2012-10-04T11:54:01Z  
    I did a restart for the application server and now it works.

    Thanks everyone