Topic
  • 15 replies
  • Latest Post - ‏2013-06-20T09:42:15Z by Brian Sun
v.sansone
v.sansone
10 Posts

Pinned topic problem install data protection module

‏2012-09-05T14:15:11Z |
hi
I try to install Data protection module and, after I have define "take action", in the Action | summary window the column status don't has any state.
what can be the problem?
  • Xie_Ran91
    Xie_Ran91
    62 Posts

    Re: problem install data protection module

    ‏2012-09-06T02:46:52Z  
    Hi,

    First of all, when you take the action, is there any endpoint relevant to the task? If not, you may need to do some configuration to make it relevant (at least you need to have CPM client deployed first).

    If that is not the case, it could because of slow network/server/relay. Check if this happen on other tasks/fixlets. If you selected an endpoint, you may check the client log which located at %BESClient_Install_Dir%\__BESData\__Global\Logs
  • v.sansone
    v.sansone
    10 Posts

    Re: problem install data protection module

    ‏2012-09-06T06:50:37Z  
    Hi,
    first thanks for your response.
    An endpoint there is to relevant the task. I see in the file log, but i don't know what's problem, I post last rows of logs:

    At 16:00:29 +0200 -
    Report posted successfully.
    At 16:03:52 +0200 -
    GatherActionMV command received. Version difference, gathering action site.
    At 16:03:53 +0200 - actionsite (http://tem.xxxxxx:52311/cgi-bin/bfgather.exe/actionsite)
    Download 'http://tem.xxxxx:52311/bfmirror/bfsites/manydirlists_2/__diffsite_ba613d1fc0d9300175611e31cca7cf9f525056cb_to_267b976f6f335984ab90f0f478e8a1637eabe7d5' as '__TempUpdateFilename'
    At 16:03:55 +0200 -
    Gather merging new file C:\Program Files\BigFix Enterprise\BES Client\__BESData\actionsite\Fixlet 135.fxf
    At 16:03:56 +0200 - actionsite (http://tem.xxxxxxxx:52311/cgi-bin/bfgather.exe/actionsite)
    Successful Synchronization with FixSite (version 282) - 'http://tem.replycloud.prv:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://tem.xxxxx:52311/cgi-bin/bfgather.exe/actionsite&Time=05Sep16:03:53&rand=d1282677&ManyVersionSha1=ba613d1fc0d9300175611e31cca7cf9f525056cb'
    At 16:04:21 +0200 -
    Report posted successfully.
    GatherActionMV command received. Version difference, gathering action site.
  • Xie_Ran91
    Xie_Ran91
    62 Posts

    Re: problem install data protection module

    ‏2012-09-06T07:10:51Z  
    • v.sansone
    • ‏2012-09-06T06:50:37Z
    Hi,
    first thanks for your response.
    An endpoint there is to relevant the task. I see in the file log, but i don't know what's problem, I post last rows of logs:

    At 16:00:29 +0200 -
    Report posted successfully.
    At 16:03:52 +0200 -
    GatherActionMV command received. Version difference, gathering action site.
    At 16:03:53 +0200 - actionsite (http://tem.xxxxxx:52311/cgi-bin/bfgather.exe/actionsite)
    Download 'http://tem.xxxxx:52311/bfmirror/bfsites/manydirlists_2/__diffsite_ba613d1fc0d9300175611e31cca7cf9f525056cb_to_267b976f6f335984ab90f0f478e8a1637eabe7d5' as '__TempUpdateFilename'
    At 16:03:55 +0200 -
    Gather merging new file C:\Program Files\BigFix Enterprise\BES Client\__BESData\actionsite\Fixlet 135.fxf
    At 16:03:56 +0200 - actionsite (http://tem.xxxxxxxx:52311/cgi-bin/bfgather.exe/actionsite)
    Successful Synchronization with FixSite (version 282) - 'http://tem.replycloud.prv:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://tem.xxxxx:52311/cgi-bin/bfgather.exe/actionsite&Time=05Sep16:03:53&rand=d1282677&ManyVersionSha1=ba613d1fc0d9300175611e31cca7cf9f525056cb'
    At 16:04:21 +0200 -
    Report posted successfully.
    GatherActionMV command received. Version difference, gathering action site.
    There is not much information I can get from the segments. You may attach the full log file here.
  • v.sansone
    v.sansone
    10 Posts

    Re: problem install data protection module

    ‏2012-09-06T07:13:57Z  
    Another thing, I have trend micro officescan, can it a problem?
  • Xie_Ran91
    Xie_Ran91
    62 Posts

    Re: problem install data protection module

    ‏2012-09-06T07:17:24Z  
    • v.sansone
    • ‏2012-09-06T07:13:57Z
    Another thing, I have trend micro officescan, can it a problem?
    very possible. you need to uninstall that.
  • v.sansone
    v.sansone
    10 Posts

    Re: problem install data protection module

    ‏2012-09-06T07:25:47Z  
    ok,this is log file
  • Xie_Ran91
    Xie_Ran91
    62 Posts

    Re: problem install data protection module

    ‏2012-09-06T07:56:37Z  
    • v.sansone
    • ‏2012-09-06T07:25:47Z
    ok,this is log file
    The client didn't receive any CPM-DP action from the server.

    1. deploy another relevant fixlet on this endpoint
    2. deploy the same fixlet on another relevant endpoint
  • v.sansone
    v.sansone
    10 Posts

    Re: problem install data protection module

    ‏2012-09-10T07:57:39Z  
    Hi,

    What do you mean to "deploy another relevant fixlet on this endpoint" ?
  • Xie_Ran91
    Xie_Ran91
    62 Posts

    Re: problem install data protection module

    ‏2012-09-11T02:33:01Z  
    • v.sansone
    • ‏2012-09-10T07:57:39Z
    Hi,

    What do you mean to "deploy another relevant fixlet on this endpoint" ?
    I mean you find another fixlet that shows this endpoint is "Relevant" to it.

    Sorry I didn't make it clear. The two points:
    1. deploy another relevant fixlet on this endpoint
    2. deploy the same fixlet on another relevant endpoint

    is to troubleshoot the problem.

    If 1 works, the fixlet may have problem. If it does not work, the connection between the endpoint with the sever/relay may have problem.
    If 2 works, the fixlet should be fine and the problem could be with the endpoint environment. If it does not work, means the server is not able to send any action to any clients.
  • v.sansone
    v.sansone
    10 Posts

    Re: problem install data protection module

    ‏2012-09-11T07:12:36Z  
    Hi,
    i have try to install "core protection module" and the installation was successful; but my Pc don't view in the sub window "applicable computer" in the task "data Protection- Install data protection services"
  • Xie_Ran91
    Xie_Ran91
    62 Posts

    Re: problem install data protection module

    ‏2012-09-11T09:20:22Z  
    • v.sansone
    • ‏2012-09-11T07:12:36Z
    Hi,
    i have try to install "core protection module" and the installation was successful; but my Pc don't view in the sub window "applicable computer" in the task "data Protection- Install data protection services"
    You may log in to the endpoint and figure out which relevance of the Data Protection fixlet goes "False".

    Alternatively, I suggest you contact the TEM support team.
  • v.sansone
    v.sansone
    10 Posts

    Re: problem install data protection module

    ‏2012-09-11T09:33:01Z  
    How i can contact TEM group?
  • v.sansone
    v.sansone
    10 Posts

    Re: problem install data protection module

    ‏2012-09-12T10:12:42Z  
    Hi,

    I was able to install the method, but I have not figured out where to go to get the file "trend micro data protection.efxm"
  • Xie_Ran91
    Xie_Ran91
    62 Posts

    Re: problem install data protection module

    ‏2012-09-13T07:28:21Z  
    • v.sansone
    • ‏2012-09-12T10:12:42Z
    Hi,

    I was able to install the method, but I have not figured out where to go to get the file "trend micro data protection.efxm"
    Data protection is an add-on for TEM-CP and you need to purchase that separately. Please contact corresponding person (i think the sales team handle that) to get it.
  • Brian Sun
    Brian Sun
    1 Post

    Re: problem install data protection module

    ‏2013-06-20T09:42:15Z  
    • v.sansone
    • ‏2012-09-12T10:12:42Z
    Hi,

    I was able to install the method, but I have not figured out where to go to get the file "trend micro data protection.efxm"

    Hi v.sansone, I encounter the same problem as yours. could you please advise how you settle the issue?

    Thanks!