we're running out of space on the disk where our BES Server is installed. Following this technote http://www-01.ibm.com/support/docview.wss?uid=swg21506201 I was able to move that folder and the folders mentioned (although not all of them were there) but after that, I'm no longer able to send any management command to iOS devices. The actions simply don't complete and the devices have a status of "not reported".
I then restored a snapshot of this computer of before I moved the folders, and everything is working fine there.
The technote is not clear what exactly to uninstall as it only says "Uninstall TEM using the Windows Add/Remove Program" so I just uninstalled "Tivoli Endpoint Manager Server".
I've also ran the fixlets "Upgrade Proxy Agents (ID 191)" and "Upgrade Trusted Services Provider"
Could it be related to those?
Pinned topic iOS Management Extender no longer working after moving wwwroot
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Updated on 2012-08-23T09:55:28Z at 2012-08-23T09:55:28Z by Michael.Roesch
BenKus 27000468FT164 Posts
Re: iOS Management Extender no longer working after moving wwwroot2012-08-23T07:36:40ZThis is the accepted answer. This is the accepted answer.Hi Michael,
I am not sure what happened... It might be related to the management extender not being able to use the local relay (broken relay) or something about the management extender upgrade not working right (broken management extender).
I would hit the management extender diagnostics page at:
and see if it gives hints... If not, you might want to start a support ticket so someone can troubleshoot with you...
Re: iOS Management Extender no longer working after moving wwwroot2012-08-23T08:40:12ZThis is the accepted answer. This is the accepted answer.
- BenKus 27000468FT
thanks for your reply.
I'll try again moving the installation according to the technote and then check the diag page. But the technote I mentioned is the correct way of moving that folder? Or is there a better/easier way to do that?
Re: iOS Management Extender no longer working after moving wwwroot2012-08-23T09:55:28ZThis is the accepted answer. This is the accepted answer.
- BenKus 27000468FT
I've just tried the move again. After executing the steps from the technote, the iOS Extender seems to have stopped working. On the diag page, everything is green.
I think I'll have to file a PMR with that.