Topic
  • 13 replies
  • Latest Post - ‏2013-10-16T16:15:03Z by TiloMaster
Leminski
Leminski
3 Posts

Pinned topic The desktop ID is not defined in the web client administration tool.

‏2012-08-13T15:06:46Z |
Hello everyone.

Sorry to bother you all, but I'm having some trouble with my Content Navigator installation. Any time I try to bring up the interface in the browser, I'm greeted with a screen stating:
"The desktop ID is not defined in the web client administration tool." and the error code "CIWEB1002"

I'm very new to this, and was wondering if anyone has any advice or procedures to try out?

(BTW: I am using this URL to access - http://Servername:9080/navigator/?desktop=Admin)
Thanks.
Updated on 2012-09-12T22:27:43Z at 2012-09-12T22:27:43Z by KristinWallio
  • cwoliveira
    cwoliveira
    30 Posts

    Re: The desktop ID is not defined in the web client administration tool.

    ‏2012-08-13T15:23:22Z  
    Hi,

    Did you run the Navigator database script ?

    http://publib.boulder.ibm.com/infocenter/cmgmt/v8r4m0/topic/com.ibm.installingeuc.doc/eucdb000.htm

    Best Regards,

    Carlos Wagner
  • Leminski
    Leminski
    3 Posts

    Re: The desktop ID is not defined in the web client administration tool.

    ‏2012-08-13T15:45:55Z  
    Hi,

    Did you run the Navigator database script ?

    http://publib.boulder.ibm.com/infocenter/cmgmt/v8r4m0/topic/com.ibm.installingeuc.doc/eucdb000.htm

    Best Regards,

    Carlos Wagner
    Hello Carlos,

    Yes, I did indeed. And am still getting the same screen. :(
  • damorris
    damorris
    825 Posts

    Re: The desktop ID is not defined in the web client administration tool.

    ‏2012-08-13T15:53:11Z  
    • Leminski
    • ‏2012-08-13T15:45:55Z
    Hello Carlos,

    Yes, I did indeed. And am still getting the same screen. :(
    What does the WebSphere or WebLogic systemout.log show?
  • MarianneMansfield
    MarianneMansfield
    1 Post

    Re: The desktop ID is not defined in the web client administration tool.

    ‏2012-08-13T15:53:22Z  
    • Leminski
    • ‏2012-08-13T15:45:55Z
    Hello Carlos,

    Yes, I did indeed. And am still getting the same screen. :(
    Did you look at the database to see if the 125 entries were created correctly? I recently went through Pat Sort De Sanz Installation lab and had this issue. In my case, the DB2 configuration database entries were not correct. Admittedly, I didn't take the time to troubleshoot it. Instead, I redid my installation using SQL Server and that worked. Regardless, in my case, it appears that I was getting the error due to an issue with the database entries.
  • Leminski
    Leminski
    3 Posts

    Re: The desktop ID is not defined in the web client administration tool.

    ‏2012-08-13T15:54:58Z  
    Did you look at the database to see if the 125 entries were created correctly? I recently went through Pat Sort De Sanz Installation lab and had this issue. In my case, the DB2 configuration database entries were not correct. Admittedly, I didn't take the time to troubleshoot it. Instead, I redid my installation using SQL Server and that worked. Regardless, in my case, it appears that I was getting the error due to an issue with the database entries.
    Correction to Carlos. I have something working now. Thank you much.
  • shussey
    shussey
    9 Posts

    Re: The desktop ID is not defined in the web client administration tool.

    ‏2012-08-13T16:02:18Z  
    • Leminski
    • ‏2012-08-13T15:45:55Z
    Hello Carlos,

    Yes, I did indeed. And am still getting the same screen. :(
    Not too much to go on based on what you have posted so far. You may have to post more detail about what your setup is (DB,Appserver,Directory) and also any relevant messages from the Appserver log.

    I tend to agree with the previous poster that the most likely step that is incomplete is the database scripts step. If you mean that you ran the step in the Navigator graphical config tool you may have missed that you then have to run the sql script it generates using the native DB admin tool.

    Use your database admin tool to check that the Navigator config database table called "CONFIGURATION" exists and that it is populated with rows. This will confirm that the database scripts mentioned in the previous response worked properly.

    If it doesnt, go back to the database scripts step in the documentation and follow it step by step. A relatively easy mistake to make is to run the "unmodified" version of the script. Make sure you go into the "modified" subfolder and run that file rather than the one in the directory above.
  • MikeAA
    MikeAA
    6 Posts

    Re: The desktop ID is not defined in the web client administration tool.

    ‏2012-08-13T16:51:35Z  
    You show your URL as http://Servername:9080/navigator/?desktop=Admin The URL is case sensitive - did you try http://Servername:9080/navigator/?desktop=admin Also - after initial install/config the default desktop is set to "admin" so http://Servername:9080/navigator/ should get you to the admin console
  • SystemAdmin
    SystemAdmin
    445 Posts

    Re: The desktop ID is not defined in the web client administration tool.

    ‏2012-09-11T17:22:06Z  
    I'm getting this error as well, DB seems correct with 125 entries.

    Here is what i find in the systemout.log...

    9/11/12 12:16:56:621 CDT 00000020 DatabaseConfi W org.apache.commons.configuration.AbstractConfiguration$2 configurationError Internal error
    java.sql.SQLException: jcct41020511234http://3.63.75 Null userid is not supported. ERRORCODE=-4461, SQLSTATE=42815DSRA0010E: SQL State = 42815, Error Code = -4,461

    Any help is appreciated.

    Thanks,

    Greg
  • KristinWallio
    KristinWallio
    42 Posts

    Re: The desktop ID is not defined in the web client administration tool.

    ‏2012-09-11T20:07:58Z  
    I'm getting this error as well, DB seems correct with 125 entries.

    Here is what i find in the systemout.log...

    9/11/12 12:16:56:621 CDT 00000020 DatabaseConfi W org.apache.commons.configuration.AbstractConfiguration$2 configurationError Internal error
    java.sql.SQLException: jcct41020511234http://3.63.75 Null userid is not supported. ERRORCODE=-4461, SQLSTATE=42815DSRA0010E: SQL State = 42815, Error Code = -4,461

    Any help is appreciated.

    Thanks,

    Greg
    The error you are receiving points to an issue with your JDBC/datasource settings. Please verify that the settings in the WebSphere admin console under Resources>JDBC>JDBC providers are correct for your database server.
    In particular, check the database admin information, the path will be something like: IBM Content Navigator JDBC provider for DB2 > Data sources > ECMClientDS > JAAS - J2C authentication data > cm-servernameNodeCell/db2admin (note the actual path will vary depending on your database type and app server config).
  • KristinWallio
    KristinWallio
    42 Posts

    Re: The desktop ID is not defined in the web client administration tool.

    ‏2012-09-11T20:16:02Z  
    The error you are receiving points to an issue with your JDBC/datasource settings. Please verify that the settings in the WebSphere admin console under Resources>JDBC>JDBC providers are correct for your database server.
    In particular, check the database admin information, the path will be something like: IBM Content Navigator JDBC provider for DB2 > Data sources > ECMClientDS > JAAS - J2C authentication data > cm-servernameNodeCell/db2admin (note the actual path will vary depending on your database type and app server config).
    I found an article online that indicates the issue could be that your app server does not have access to the JDBC driver. Here's the ICN topic related to configuring the JDBC driver for WebSphere, "Adding JDBC drivers to the WebSphere Application Server environment variables", http://publib.boulder.ibm.com/infocenter/cmgmt/v8r4m0/index.jsp?topic=%2Fcom.ibm.installingeuc.doc%2Feucin015.htm
  • SystemAdmin
    SystemAdmin
    445 Posts

    Re: The desktop ID is not defined in the web client administration tool.

    ‏2012-09-12T17:40:28Z  
    I found an article online that indicates the issue could be that your app server does not have access to the JDBC driver. Here's the ICN topic related to configuring the JDBC driver for WebSphere, "Adding JDBC drivers to the WebSphere Application Server environment variables", http://publib.boulder.ibm.com/infocenter/cmgmt/v8r4m0/index.jsp?topic=%2Fcom.ibm.installingeuc.doc%2Feucin015.htm
    Thanks for the reply - I verified the configuration and didn't find any issues, but re-saved it to my master configuration, rebooted the Windows server, and then it started working.
  • KristinWallio
    KristinWallio
    42 Posts

    Re: The desktop ID is not defined in the web client administration tool.

    ‏2012-09-12T22:27:43Z  
    Thanks for the reply - I verified the configuration and didn't find any issues, but re-saved it to my master configuration, rebooted the Windows server, and then it started working.
    I'm glad you got it working. Perhaps it was just a caching problem or a required WAS restart.
  • TiloMaster
    TiloMaster
    30 Posts

    Re: The desktop ID is not defined in the web client administration tool.

    ‏2013-10-16T16:15:03Z  

    had this issue because on our DEV env we had many ICN and we pointed this instance to a JDBC source which had a different schema name.

    So in our case,

    Check DB Connection, Check DB name, Check schema name.