Topic
8 replies Latest Post - ‏2012-11-01T14:20:11Z by SystemAdmin
raopy
raopy
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Pinned topic IBM License Metric Tool 7.5.0 Patch Installer Package Fails

‏2012-08-09T09:16:05Z |
Hi there,

We are trying to install ILMT 7.5 setup for our production environment.
DB2 and ILMT 7.5 is installed successfully.
However,IBM License Metric Tool 7.5.0 Installer Package for Windows on x86 64-bit is failing.

This is the exact problem we are facing - http://www-01.ibm.com/support/docview.wss?uid=swg21584867

We have tried by placing the installables on c:\fp (shorter path) and by the method described in the URL as well.

We are not sure how to achieve/ensure that all the TIP related Java processes are disabled.We tried sysinternal tool “procexp.exe” to find out all java processes related with TIP. As soon as we use to kill it, it would start again.

Server - Windows 2003 Enterprise x64 SP2
RAM - 4GB
CPU- 2 Core
Separate Local Admin account has been used to install DB2 and ILMT.

Any help would be greatly appreciated.
Thanks in advance
Updated on 2012-11-01T14:20:11Z at 2012-11-01T14:20:11Z by SystemAdmin
  • SystemAdmin
    SystemAdmin
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    Re: IBM License Metric Tool 7.5.0 Patch Installer Package Fails

    ‏2012-08-13T17:46:12Z  in response to raopy
    I am experiencing the same issue trying to install the patch on Windows 2003 x86 32 bit system. Tried a shortly directory name for the package and disabling the TIP service as advised in the technotes but still not working.

    Results:
    CODPT0002I: Patch Tool Utility for IBM License Metric Tool/Tivoli Asset Discovery for distributed version 7.5.0.0 build 201112061421 CODPT0028I: Log file: C:\Program Files\ibm\tivoli\common\COD\logs\install\trace\\patchTool.log CODPT0009I: Reading patch definition file: D:\F\patchdef.xml CODPT0013I: Response file has been loaded successfully: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\patch1919498986043705795.txt. CODPT0017I: Step: Select Tivoli Integrated Portal CODPT0018I: Executing... CODPT0023I: Select Tivoli Integrated Portal version 2.2.0.0 at D:\IBM\TIP CODPT0024I: WebSphere Application Server details: Name: IBM Embeddable WebSphere Application Server Version: 7.0.0.15 ID: embeddedEXPRESS CODPT0031I: The credentials for Tivoli Integrated Portal have been validated successfully. CODPT0020I: Step "Select Tivoli Integrated Portal" completed successfully CODPT0017I: Step: Install Tivoli Integrated Portal fix pack 2.2.0.3 CODPT0018I: Executing... CODPT0058I: Tivoli Integrated Portal fix pack is being installed. CODPT0060E: The Tivoli Integrated Portal Fixpack installation has failed with return code: -1. CODPT0022E: The mandatory step "Install Tivoli Integrated Portal fix pack 2.2.0.3" has failed. CODPT0003E: The Patch Tool exits with code 16..

    Any suggestions are greatly appreciated.
    • SystemAdmin
      SystemAdmin
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      Re: IBM License Metric Tool 7.5.0 Patch Installer Package Fails

      ‏2012-08-14T09:24:21Z  in response to SystemAdmin
      Hi,

      Could you please attach the following log files:
      - TIP*Installer* located in your home directory:
      cd %USERPROFILE%
      dir TIP*Installer*

      Regards
    • SystemAdmin
      SystemAdmin
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      Re: IBM License Metric Tool 7.5.0 Patch Installer Package Fails

      ‏2012-08-15T21:19:06Z  in response to SystemAdmin
      I have opened a PMR with IBM so am currently waiting for a response. They are reviewing all the logs and MustGather information I submitted.
      • raopy
        raopy
        3 Posts
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        Re: IBM License Metric Tool 7.5.0 Patch Installer Package Fails

        ‏2012-08-16T05:25:16Z  in response to SystemAdmin
        Please do let me know when you are able to solve the issue.

        Thanks
  • SystemAdmin
    SystemAdmin
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    Re: IBM License Metric Tool 7.5.0 Patch Installer Package Fails

    ‏2012-09-10T20:23:05Z  in response to raopy
    No response from IBM and the PMR was closed with no status or resolution. I have re-opened the PMR hoping I can get an update. Quite frustrating.
    • SystemAdmin
      SystemAdmin
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      Re: IBM License Metric Tool 7.5.0 Patch Installer Package Fails

      ‏2012-09-11T10:02:28Z  in response to SystemAdmin
      Thank you for the log and I am sorry for the delay in replying, but we have had a very busy period in the team.
      The log says that one of the steps - an installation of the WebSphere Update Installer - executed by the Tivoli Integrated Portal FP 2.2.0.3 failed and returned the exit code 8:
      2012-08-09 11:36:06.928+02:00 : INFO : echo Running ISMP Install from: C:\fp\W64\CDIMAG~1.FIX\COI\PackageSteps/WebSphereUPDI/FILES/7.0.0.17-WS-UPDI-WinIA64/UpdateInstaller/install.exe (from AntRuntime.execute)
      2012-08-09 11:37:52.225+02:00 : INFO : exec Result: 8 (from AntRuntime.execute)
      2012-08-09 11:37:52.225+02:00 : INFO : echo ISMP Install Status: 8 (from AntRuntime.execute)
      2012-08-09 11:37:52.225+02:00 : INFO : delete Deleting: C:\DOCUME~1\ILMTAD~1\LOCALS~1\Temp\3\responsefile.updiinstaller.txt (from AntRuntime.execute)
      2012-08-09 11:37:52.303+02:00 : FINE : PlanStepEventOccurred(*Failed target 'step_00002_WebSphereUPDI'*) (from com.ibm.ac.coi.ext.ia.COIWrapperPluginImpl.eventOccurred)

      According to the documentation of the Update Installer the exit codes on Windows platform are not very useful. To discover a root cause we need to check the following files:
      C:\Program Files\IBM\TIP\logs\installUpdateInstaller.out
      C:\Program Files\IBM\TIP\logs\installUpdateInstaller.err
      C:\Program Files\IBM\TIP\logs\install\log.txt
      C:\Program Files\IBM\TIP\WebSphereUpdateInstallerV7\logs\*

      Could you please send us these logs?

      Thank You
      • SystemAdmin
        SystemAdmin
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        Re: IBM License Metric Tool 7.5.0 Patch Installer Package Fails

        ‏2012-11-01T14:20:11Z  in response to SystemAdmin
        I had the same problem, with the same error. The steps in the Technote didn't help but for me, the problem was 100% long path/filenames in Windows.

        I had the same obscure error in TIPFPInstaller-00.log so went to <install loc>\TIP\WebSphereUpdateInstallerV7\logs\log.txt and found that the problem was access to this file -

        <patch installer location>\W64\cdimage.fixpack\COI\PackageSteps\WebSphereUPDI\FILES\7.0.0.17-WS-UPDI-WinIA64\UpdateInstaller\updi.primary.pak\repository\nif.componentmap.primary\properties\version\nif\componentmaps\componentmap.primary.xml

        As long as the Patch Installer installation files were in the root directory, or the parent directory (above "W64") was no longer than 3 characters, it worked fine. Anything longer than 3 characters and it would fail every time.

        I know the OP said they tried a shorter path but one thing I did notice was that doing the steps in the Technote broke all further attempts to patch using the shorter path. As long as I had a clean boot and let the TIP service start cleanly, this worked fine.

        If anyone has this error, I would suggest checking <install loc>\TIP\WebSphereUpdateInstallerV7\logs\log.txt to see what it says first.

        _______________________________________________________________________________________________________
        Although I am an IBM employee, all views and opinions posted are my own and could well be an educated guess.
        Please contact IBM Support if you need IBM's official advice.