Topic
4 replies Latest Post - ‏2012-09-27T20:04:33Z by SystemAdmin
SystemAdmin
SystemAdmin
642 Posts
ACCEPTED ANSWER

Pinned topic Single sign-on account is invalid - Support Assistant 4.1 on Win7

‏2012-08-06T14:36:11Z |
Hi,

I'm running IBM Support Assistant 4.1 on Windows 7.

My installation of IBM Support Assistant was working fine last week.
This morning I've added a couple of new add-ons for WebSphere Application Server. Restarted Support Assistant as prompted, then get the error:-

Single sign-on account is invalid, the possible reason is your operating system account has been changed..."

Nothing has changed on my account.

I read this fix article :-

[URL]http://www-01.ibm.com/support/docview.wss?uid=swg21330686

suggesting I rename
"%HOMEDRIVE%%HOMEPATH%\IBM\ISAv41\.metadata\.plugins\com.ibm.rcp.security.auth\.keystore.JCEKS.IBM_J9_VM"

However I have performed a search, and cannot find the file ".keystore.JCEKS.IBM_J9_VM"

In fact the whole directory structure is different on my (default) installation.

Confused :s

Thanks,
Mark.
Updated on 2012-09-27T20:04:33Z at 2012-09-27T20:04:33Z by SystemAdmin
  • RickyHolcomb
    RickyHolcomb
    293 Posts
    ACCEPTED ANSWER

    Re: Single sign-on account is invalid - Support Assistant 4.1 on Win7

    ‏2012-08-06T16:29:07Z  in response to SystemAdmin
    Hello Mark,

    IBM Support assistant V4.1 on Windows 7 the path is slightly different. This is where you should find the keystore file:

    {USERPROFILE}\IBM\isav41{USERNAME}\.metadata\.plugins\com.ibm.rcp.security.auth
    Please let me know if you have any further questions.

    Thanks,
    Ricky Holcomb
    • SystemAdmin
      SystemAdmin
      642 Posts
      ACCEPTED ANSWER

      Re: Single sign-on account is invalid - Support Assistant 4.1 on Win7

      ‏2012-08-07T08:36:12Z  in response to RickyHolcomb
      Hi Ricky,

      What file do I need to delete? I've searched for 'keystore' and nothing is found.

      I've searched for 'com.ibm.rcp.security.auth' as you suggested, and found the following..

      DIR: com.ibm.rcp.security.auth.spnego_6.2.0.20100911-1200
      DIR: com.ibm.rcp.security.auth.spnego_6.2.0.20090330-1321
      File: com.ibm.rcp.security.auth.nl_6.2.0.20100911-1200.jar
      File: com.ibm.rcp.security.auth.ui.nl_6.2.0.20100911-1200.jar
      File: com.ibm.rcp.security.auth.ui_6.2.0.20100911-1200.jar
      File: com.ibm.rcp.security.auth_6.2.0.20100911-1200.jar
      File: com.ibm.rcp.security.auth.nl_6.2.0.20090330-1321.jar
      File: com.ibm.rcp.security.auth.ui.nl_6.2.0.20090330-1321.jar
      File: com.ibm.rcp.security.auth.ui_6.2.0.20090330-1321.jar
      File: com.ibm.rcp.security.auth_6.2.0.20090330-1321.jar

      Thanks
      • SystemAdmin
        SystemAdmin
        642 Posts
        ACCEPTED ANSWER

        Re: Single sign-on account is invalid - Support Assistant 4.1 on Win7

        ‏2012-08-07T09:16:08Z  in response to SystemAdmin
        ok I figured it out. This file (.keystore.JCEKS.IBM_J9_VM) in not in the directory structure where the binaries are installed (under C:\Program Files).
        It is under the directory where User data is saved (C:\Users[userid]\IBM\ISAv41\...... )
  • SystemAdmin
    SystemAdmin
    642 Posts
    ACCEPTED ANSWER

    Re: Single sign-on account is invalid - Support Assistant 4.1 on Win7

    ‏2012-09-27T20:04:33Z  in response to SystemAdmin
    " .keystore.JCEKS.IBM_J9_VM "is located under the directory where User data is saved (C:\Usersuserid\IBM\ISAv41\...... )
    Updated on 2012-09-27T20:04:33Z at 2012-09-27T20:04:33Z by SystemAdmin