When ever i try to create any custom canvas or click service component repository or even try to access service viewer portlet under new page it displays the following error message : " CTGBE0014E The following error occurred while retrieving columns for the tree view : null :"
i have treid to restart the server as well but still the same problem. i have already run the tbsmdefaultimport.sh . thanks in advance. version is 4.2.1 fp2
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6 replies Latest Post - 2012-08-17T05:57:19Z by devil786
Pinned topic error in TBSM TIP
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Updated on 2012-08-17T05:57:19Z at 2012-08-17T05:57:19Z by devil786
Re: error in TBSM TIP2012-07-27T15:20:48Z in response to devil786The CTGBE0014E message implies that the dashboard server is not connected to the data server. Can you verify that your data server is running. If it is, please check the trace.log of the dashboard server to see the nature of the connection failure to the data server and post here.
Re: error in TBSM TIP2012-07-27T20:18:55Z in response to SystemAdminHi Steve, thanks for your reply, I can successfully logi=on to the tip , also i have checked the process and all are running fine, there were some errors under trace.log file like "Caused by: java.rmi.RemoteException: KFWITM224W Server unavailable.; nested exception is:
KFWITM224W Server unavailable."
but dashboard and data server is running . trace.log is attached.
thanks in advance.
Re: error in TBSM TIP2012-08-14T12:54:25Z in response to devil786I think that the tree template file may have been damaged. Can you attach the following file from the data server: <TIP>/profiles/TBSMProfile/installedApps/TBSMCell/tbsm.ear/sla.war/av/xmlconfig/treeTemplates.xml.
Re: error in TBSM TIP2012-08-16T12:44:12Z in response to devil786I noticed that the ServiceComponentRepository tree template is missing from your tree templates file. This may be the cause of the problem. I have manually added it back in and attached here. Try it out by doing the following:
- stop dashboard server
- stop data server
- make a backup of <TIP>/profiles/TBSMProfile/installedApps/TBSMCell/tbsm.ear/sla.war/av/xmlconfig/treeTemplates.xml
- copy the treeTemplate stanza below into treeTemplates.xml after the last </treeTemplate> tag, but before the ending </canvasConfig> tag
- clean out the log directories
- start the data server
- start the dashboard server
<treeTemplate name = "ServiceComponentRepository">
<templateTreeMapping primaryTemplateName = "DefaultTag">