Topic
6 replies Latest Post - ‏2012-08-17T05:57:19Z by devil786
devil786
devil786
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Pinned topic error in TBSM TIP

‏2012-07-26T07:38:04Z |
Hi All,
When ever i try to create any custom canvas or click service component repository or even try to access service viewer portlet under new page it displays the following error message : " CTGBE0014E The following error occurred while retrieving columns for the tree view : null :"

i have treid to restart the server as well but still the same problem. i have already run the tbsmdefaultimport.sh . thanks in advance. version is 4.2.1 fp2
Updated on 2012-08-17T05:57:19Z at 2012-08-17T05:57:19Z by devil786
  • SystemAdmin
    SystemAdmin
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    Re: error in TBSM TIP

    ‏2012-07-27T15:20:48Z  in response to devil786
    The CTGBE0014E message implies that the dashboard server is not connected to the data server. Can you verify that your data server is running. If it is, please check the trace.log of the dashboard server to see the nature of the connection failure to the data server and post here.
    • devil786
      devil786
      126 Posts
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      Re: error in TBSM TIP

      ‏2012-07-27T20:18:55Z  in response to SystemAdmin
      Hi Steve, thanks for your reply, I can successfully logi=on to the tip , also i have checked the process and all are running fine, there were some errors under trace.log file like "Caused by: java.rmi.RemoteException: KFWITM224W Server unavailable.; nested exception is:
      KFWITM224W Server unavailable."
      but dashboard and data server is running . trace.log is attached.

      thanks in advance.

      Attachments

      • SystemAdmin
        SystemAdmin
        172 Posts
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        Re: error in TBSM TIP

        ‏2012-08-14T12:54:25Z  in response to devil786
        I think that the tree template file may have been damaged. Can you attach the following file from the data server: <TIP>/profiles/TBSMProfile/installedApps/TBSMCell/tbsm.ear/sla.war/av/xmlconfig/treeTemplates.xml.
        • devil786
          devil786
          126 Posts
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          Re: error in TBSM TIP

          ‏2012-08-15T06:19:49Z  in response to SystemAdmin
          Hi Steve,
          sorry for late replying, file is attached.
          • SystemAdmin
            SystemAdmin
            172 Posts
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            Re: error in TBSM TIP

            ‏2012-08-16T12:44:12Z  in response to devil786
            I noticed that the ServiceComponentRepository tree template is missing from your tree templates file. This may be the cause of the problem. I have manually added it back in and attached here. Try it out by doing the following:
            • stop dashboard server
            • stop data server
            • make a backup of <TIP>/profiles/TBSMProfile/installedApps/TBSMCell/tbsm.ear/sla.war/av/xmlconfig/treeTemplates.xml
            • copy the treeTemplate stanza below into treeTemplates.xml after the last </treeTemplate> tag, but before the ending </canvasConfig> tag
            • clean out the log directories
            • start the data server
            • start the dashboard server
            If the problem still persists, can you attach the trace.log from both the dashboard and data server here

            <treeTemplate name = "ServiceComponentRepository">

            <columnList>
            </columnList>

            <templateTreeMapping primaryTemplateName = "DefaultTag">
            </templateTreeMapping>

            </treeTemplate>
            Thanks,
            Steve...
            • devil786
              devil786
              126 Posts
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              Re: error in TBSM TIP

              ‏2012-08-17T05:57:19Z  in response to SystemAdmin
              Hi Steve, Problem is solved, Thanks for your help and support.

              with regards,