Topic
  • 2 replies
  • Latest Post - ‏2012-07-30T06:09:12Z by SystemAdmin
SystemAdmin
SystemAdmin
642 Posts

Pinned topic How to share ISA Add-ons between multiple users on a single machine?

‏2012-07-25T08:37:07Z |
We installed ISA 4.1.2 on a dedicated Windows machine (64-bit, lots of RAM), which is accessed via mstsc by multiple users using their own accounts. Is there a way to share the installed add-ons between all users without the need to create copies of the isa/applications directory and other stuff for each user?
Updated on 2012-07-30T06:09:12Z at 2012-07-30T06:09:12Z by SystemAdmin
  • RickyHolcomb
    RickyHolcomb
    417 Posts

    Re: How to share ISA Add-ons between multiple users on a single machine?

    ‏2012-07-25T16:10:05Z  
    Hello,

    IBM Support Assistant Workbench is single user application, in the sense that each user has their own workspace (the workspace is put in the users home directory, which normally only that user has write permission to). This is by design, so that users can install/uninstall add-ons w/o impacting other users on the same machine.

    If you have not already done so, you may want to tryout the new IBM Support Assistant 5 Beta, which takes a team server approach and allows multiple user interaction. Please see this link for more details: http://www.ibm.com/support/docview.wss?uid=swg27024922

    Thanks,

    Ricky Holcomb
  • SystemAdmin
    SystemAdmin
    642 Posts

    Re: How to share ISA Add-ons between multiple users on a single machine?

    ‏2012-07-30T06:09:12Z  
    Hello,

    IBM Support Assistant Workbench is single user application, in the sense that each user has their own workspace (the workspace is put in the users home directory, which normally only that user has write permission to). This is by design, so that users can install/uninstall add-ons w/o impacting other users on the same machine.

    If you have not already done so, you may want to tryout the new IBM Support Assistant 5 Beta, which takes a team server approach and allows multiple user interaction. Please see this link for more details: http://www.ibm.com/support/docview.wss?uid=swg27024922

    Thanks,

    Ricky Holcomb
    Ricky,
    many thanks for your clarification. We will evaluate ISA 5 within the next weeks. Obviously ISA 5 will address some issues when using ISA in an restricted user environment with limited access to the own work station and fire walls and so on.