Topic
  • 7 replies
  • Latest Post - ‏2012-07-20T15:07:02Z by SystemAdmin
SystemAdmin
SystemAdmin
253 Posts

Pinned topic Unable to activate the license using SecureUpdateUtility

‏2012-07-19T20:19:44Z |
Hi All

I'm trying to activate my copy of RDz UT. Here's what happens when I try to activate:


ibmsys1@rdzut2:/usr/z1090/bin> SecureUpdateUtility -u RDzUT-00427-20130105-L01.upw ------------------------------------------------------------------------------- Secure Update Utility Sentinel Keys 1.0.3 Copyright (C) 2007 SafeNet Inc. All rights reserved. ------------------------------------------------------------------------------- Could not update license!


When I try to generate a new license request file, I get this error:


ibmsys1@rdzut2:/usr/z1090/bin> SecureUpdateUtility -r ------------------------------------------------------------------------------- Secure Update Utility Sentinel Keys 1.0.3 Copyright (C) 2007 SafeNet Inc. All rights reserved. ------------------------------------------------------------------------------- Error in generating Request Code = 212


Here are the results of the various commands to check whether the required port is listening, or whether the usbdaemon is active:

rdzut2:~ # netstat -a | grep 945 | grep LISTEN tcp        0      0 *:9450                  *:*                     LISTEN rdzut2:~ # ps -ef | grep usbdaemon root      2711  2371  0 06:06 pts/2    00:00:00 grep --color=auto usbdaemon rdzut2:~ # ps -ef | grep SntlKeysSrvrlnx daemon    1225     1  0 05:54 ?        00:00:06 ./SntlKeysSrvrlnx root      2717  2371  0 06:06 pts/2    00:00:00 grep --color=auto SntlKeysSrvrlnx rdzut2:~ #

Can you please help me in fixing this problem?

Regards,
Juzer
Updated on 2012-07-20T15:07:02Z at 2012-07-20T15:07:02Z by SystemAdmin
  • wilbert
    wilbert
    16 Posts

    Re: Unable to activate the license using SecureUpdateUtility

    ‏2012-07-19T20:51:01Z  
    Did you run the command as root?
  • SystemAdmin
    SystemAdmin
    253 Posts

    Re: Unable to activate the license using SecureUpdateUtility

    ‏2012-07-20T09:53:53Z  
    • wilbert
    • ‏2012-07-19T20:51:01Z
    Did you run the command as root?
    Nope. I ran the SecureUpdateUtility command as ibmsys1
  • SystemAdmin
    SystemAdmin
    253 Posts

    Re: Unable to activate the license using SecureUpdateUtility

    ‏2012-07-20T11:28:40Z  
    • wilbert
    • ‏2012-07-19T20:51:01Z
    Did you run the command as root?
    Just as an additional info, we're using OpenSUSE 12.1 (64bit)
  • SystemAdmin
    SystemAdmin
    253 Posts

    Re: Unable to activate the license using SecureUpdateUtility

    ‏2012-07-20T11:53:26Z  
    Just as an additional info, we're using OpenSUSE 12.1 (64bit)
    I had the same problem with RDz UT V8.0.1 and OpenSuse 12.1.
    As this operating system was not listed in the supported operating systems for RDz UT V8.0.1( I had to install a Linux operating system supported version and I could activate the USB key.

    I think that perhaps in the OpenSuse 12.1 installation some needed packages were not installed, but I was not able to determine these packages so I reinstall a valid operating system (OpenSuSe 11.2) and no problem.
  • keithvb
    keithvb
    23 Posts

    Re: Unable to activate the license using SecureUpdateUtility

    ‏2012-07-20T13:29:31Z  
    Hi ! please run SecureUpdateUtility as root :
    cd /usr/z1090/bin
    ./SecureUpdateUtility -u <file_spec>

    Let us know how you make out.

    Keithvb
  • SystemAdmin
    SystemAdmin
    253 Posts

    Re: Unable to activate the license using SecureUpdateUtility

    ‏2012-07-20T15:05:56Z  
    I had the same problem with RDz UT V8.0.1 and OpenSuse 12.1.
    As this operating system was not listed in the supported operating systems for RDz UT V8.0.1( I had to install a Linux operating system supported version and I could activate the USB key.

    I think that perhaps in the OpenSuse 12.1 installation some needed packages were not installed, but I was not able to determine these packages so I reinstall a valid operating system (OpenSuSe 11.2) and no problem.
    Yeah I guess I'm gonna have to do that as well.

    Thanks for the tip
  • SystemAdmin
    SystemAdmin
    253 Posts

    Re: Unable to activate the license using SecureUpdateUtility

    ‏2012-07-20T15:07:02Z  
    • keithvb
    • ‏2012-07-20T13:29:31Z
    Hi ! please run SecureUpdateUtility as root :
    cd /usr/z1090/bin
    ./SecureUpdateUtility -u <file_spec>

    Let us know how you make out.

    Keithvb
    Hi

    I tried doing this as root earlier but faced the same errors.

    I've reverted back to openSUSE 11.4 for now.

    Thanks