Topic
IC4NOTICE: developerWorks Community will be offline May 29-30, 2015 while we upgrade to the latest version of IBM Connections. For more information, read our upgrade FAQ.
7 replies Latest Post - ‏2012-07-20T15:07:02Z by SystemAdmin
SystemAdmin
SystemAdmin
253 Posts
ACCEPTED ANSWER

Pinned topic Unable to activate the license using SecureUpdateUtility

‏2012-07-19T20:19:44Z |
Hi All

I'm trying to activate my copy of RDz UT. Here's what happens when I try to activate:


ibmsys1@rdzut2:/usr/z1090/bin> SecureUpdateUtility -u RDzUT-00427-20130105-L01.upw ------------------------------------------------------------------------------- Secure Update Utility Sentinel Keys 1.0.3 Copyright (C) 2007 SafeNet Inc. All rights reserved. ------------------------------------------------------------------------------- Could not update license!


When I try to generate a new license request file, I get this error:


ibmsys1@rdzut2:/usr/z1090/bin> SecureUpdateUtility -r ------------------------------------------------------------------------------- Secure Update Utility Sentinel Keys 1.0.3 Copyright (C) 2007 SafeNet Inc. All rights reserved. ------------------------------------------------------------------------------- Error in generating Request Code = 212


Here are the results of the various commands to check whether the required port is listening, or whether the usbdaemon is active:

rdzut2:~ # netstat -a | grep 945 | grep LISTEN tcp        0      0 *:9450                  *:*                     LISTEN rdzut2:~ # ps -ef | grep usbdaemon root      2711  2371  0 06:06 pts/2    00:00:00 grep --color=auto usbdaemon rdzut2:~ # ps -ef | grep SntlKeysSrvrlnx daemon    1225     1  0 05:54 ?        00:00:06 ./SntlKeysSrvrlnx root      2717  2371  0 06:06 pts/2    00:00:00 grep --color=auto SntlKeysSrvrlnx rdzut2:~ #

Can you please help me in fixing this problem?

Regards,
Juzer
Updated on 2012-07-20T15:07:02Z at 2012-07-20T15:07:02Z by SystemAdmin
  • wilbert
    wilbert
    14 Posts
    ACCEPTED ANSWER

    Re: Unable to activate the license using SecureUpdateUtility

    ‏2012-07-19T20:51:01Z  in response to SystemAdmin
    Did you run the command as root?
    • SystemAdmin
      SystemAdmin
      253 Posts
      ACCEPTED ANSWER

      Re: Unable to activate the license using SecureUpdateUtility

      ‏2012-07-20T09:53:53Z  in response to wilbert
      Nope. I ran the SecureUpdateUtility command as ibmsys1
    • SystemAdmin
      SystemAdmin
      253 Posts
      ACCEPTED ANSWER

      Re: Unable to activate the license using SecureUpdateUtility

      ‏2012-07-20T11:28:40Z  in response to wilbert
      Just as an additional info, we're using OpenSUSE 12.1 (64bit)
      • SystemAdmin
        SystemAdmin
        253 Posts
        ACCEPTED ANSWER

        Re: Unable to activate the license using SecureUpdateUtility

        ‏2012-07-20T11:53:26Z  in response to SystemAdmin
        I had the same problem with RDz UT V8.0.1 and OpenSuse 12.1.
        As this operating system was not listed in the supported operating systems for RDz UT V8.0.1( I had to install a Linux operating system supported version and I could activate the USB key.

        I think that perhaps in the OpenSuse 12.1 installation some needed packages were not installed, but I was not able to determine these packages so I reinstall a valid operating system (OpenSuSe 11.2) and no problem.
        • SystemAdmin
          SystemAdmin
          253 Posts
          ACCEPTED ANSWER

          Re: Unable to activate the license using SecureUpdateUtility

          ‏2012-07-20T15:05:56Z  in response to SystemAdmin
          Yeah I guess I'm gonna have to do that as well.

          Thanks for the tip
  • keithvb
    keithvb
    23 Posts
    ACCEPTED ANSWER

    Re: Unable to activate the license using SecureUpdateUtility

    ‏2012-07-20T13:29:31Z  in response to SystemAdmin
    Hi ! please run SecureUpdateUtility as root :
    cd /usr/z1090/bin
    ./SecureUpdateUtility -u <file_spec>

    Let us know how you make out.

    Keithvb
    • SystemAdmin
      SystemAdmin
      253 Posts
      ACCEPTED ANSWER

      Re: Unable to activate the license using SecureUpdateUtility

      ‏2012-07-20T15:07:02Z  in response to keithvb
      Hi

      I tried doing this as root earlier but faced the same errors.

      I've reverted back to openSUSE 11.4 for now.

      Thanks