Topic
  • 14 replies
  • Latest Post - ‏2013-01-04T14:40:14Z by firstgentrekkie
karringordon
karringordon
9 Posts

Pinned topic Can't paste screen capture in 9.4.0.0

‏2012-07-16T19:46:55Z |
Pasting a screen capture into a text object in 9.4.0.0 appears to work (the image is visible in the object) until the cursor is moved to another object. Then the screen capture becomes an empty "document" icon, which when double clicked, returns the error "This OLE object is a static DIB and cannot be activated." Inserting OLEs & Pictures from files seem to work fine.

I'm running 9.4.0.0 on a Windows 7 x64 bit vm machine. Has anyone else seen this behavior, or know of a workaound or existing APAR?
Updated on 2013-01-04T14:40:14Z at 2013-01-04T14:40:14Z by firstgentrekkie
  • adevicq
    adevicq
    39 Posts

    Re: Can't paste screen capture in 9.4.0.0

    ‏2012-07-17T06:58:44Z  
    Hi,
    I had the same behavior in 9.3 on a W7 64 bits. Never found why until I had my PC fully reinstalled. Works OK now.
    Sorry I cannot help you but this is not related to the 9.4.

    Regards,

    Alain
  • karringordon
    karringordon
    9 Posts

    Re: Can't paste screen capture in 9.4.0.0

    ‏2012-07-17T13:21:40Z  
    Thank you for confirming Alain.

    I have tried to instances of W7x64 and one instance of W7x32 with 9.4.0.0, and all behave the same way, losing the screen capture image. Windows XP with 9.4.0.0 works properly. I'm sure there is some obscure Windows 7 configuration causing the issue, but who knows what?! Google shows lots of discussion about clipboard issues in Windows 7. If I find a specific fix will post it here.

    Thanks,
    Karrin
  • adevicq
    adevicq
    39 Posts

    Re: Can't paste screen capture in 9.4.0.0

    ‏2012-07-17T16:10:43Z  
    Thank you for confirming Alain.

    I have tried to instances of W7x64 and one instance of W7x32 with 9.4.0.0, and all behave the same way, losing the screen capture image. Windows XP with 9.4.0.0 works properly. I'm sure there is some obscure Windows 7 configuration causing the issue, but who knows what?! Google shows lots of discussion about clipboard issues in Windows 7. If I find a specific fix will post it here.

    Thanks,
    Karrin
    Ooops!
    I made the test again and I still have the issue!
    Either it's another application I work with or???... Maybe it's W7.

    If I ever find a solution, I'll tell you...

    Alain
  • adevicq
    adevicq
    39 Posts

    Re: Can't paste screen capture in 9.4.0.0

    ‏2012-07-18T07:35:27Z  
    • adevicq
    • ‏2012-07-17T16:10:43Z
    Ooops!
    I made the test again and I still have the issue!
    Either it's another application I work with or???... Maybe it's W7.

    If I ever find a solution, I'll tell you...

    Alain
    Another test: the same object displays normally on another OS (other than W7).
    Therefore it is not at creation time that we do have an issue: objects are appropriately created with the image but we cannot see them on a W7 environment...
    If you google "DOORS object cannot be activated" you will find some answers even in the DOORS documentation. But no way to find a solution (for the moment).

    regards

    alain
  • JWiseman
    JWiseman
    23 Posts

    Re: Can't paste screen capture in 9.4.0.0

    ‏2012-07-18T14:04:34Z  
    • adevicq
    • ‏2012-07-18T07:35:27Z
    Another test: the same object displays normally on another OS (other than W7).
    Therefore it is not at creation time that we do have an issue: objects are appropriately created with the image but we cannot see them on a W7 environment...
    If you google "DOORS object cannot be activated" you will find some answers even in the DOORS documentation. But no way to find a solution (for the moment).

    regards

    alain
    It might not necessarily be the OS that is the issue. When you do your tests, take note of the version of Microsoft OFFICE that is installed. The OLE libraries used by third party applications such as DOORS come from Office and not the OS. On one of the newer Office releases, Microsoft broke a bunch of the OLE support. My guess is that when you are using Win7, you also have the newer Office. When you are using XP you have the older one without the screwups in it.

    Sorry I can't remember off hand which versions it started in but it's the one where you can no longer create a "Word Picture" type OLE (you only have a "Word Document" type OLE now).
  • karringordon
    karringordon
    9 Posts

    Re: Can't paste screen capture in 9.4.0.0

    ‏2012-07-18T14:25:34Z  
    • JWiseman
    • ‏2012-07-18T14:04:34Z
    It might not necessarily be the OS that is the issue. When you do your tests, take note of the version of Microsoft OFFICE that is installed. The OLE libraries used by third party applications such as DOORS come from Office and not the OS. On one of the newer Office releases, Microsoft broke a bunch of the OLE support. My guess is that when you are using Win7, you also have the newer Office. When you are using XP you have the older one without the screwups in it.

    Sorry I can't remember off hand which versions it started in but it's the one where you can no longer create a "Word Picture" type OLE (you only have a "Word Document" type OLE now).
    The following combinations do not paste clipboard images properly in 9.4.0.0:
    1. Windows 7 x64 with MS Word 2010
    2. Windows 7 x32 with MS Word 2007

    Windows XP with MS Word 2007 does paste clipboard images properly in 9.4.0.0. I am cutting a PMR today.
  • adevicq
    adevicq
    39 Posts

    Re: Can't paste screen capture in 9.4.0.0

    ‏2012-07-18T15:02:53Z  
    The following combinations do not paste clipboard images properly in 9.4.0.0:
    1. Windows 7 x64 with MS Word 2010
    2. Windows 7 x32 with MS Word 2007

    Windows XP with MS Word 2007 does paste clipboard images properly in 9.4.0.0. I am cutting a PMR today.
    I'm using Office 2010.
    Note that if you use Picture Object, the image displays...

    Alain
  • karringordon
    karringordon
    9 Posts

    Re: Can't paste screen capture in 9.4.0.0

    ‏2012-07-18T17:25:45Z  
    • adevicq
    • ‏2012-07-18T15:02:53Z
    I'm using Office 2010.
    Note that if you use Picture Object, the image displays...

    Alain
    Support confirms this as a defect:

    This behavior in DOORS has been identified as a defect. PM57507

    This is only the case with DOORS 9.3.0.6, 9.3.0.7 AND Windows 7.
    • In DOORS 9.3.0.5 and Windows 7 the static DIB displays fine (not as an icon)
    • In DOORS 9.3.0.6 and Windows XP or Windows 2003 Server, the static DIB displays fine (not as an icon)
  • adevicq
    adevicq
    39 Posts

    Re: Can't paste screen capture in 9.4.0.0

    ‏2012-07-19T07:10:17Z  
    Support confirms this as a defect:

    This behavior in DOORS has been identified as a defect. PM57507

    This is only the case with DOORS 9.3.0.6, 9.3.0.7 AND Windows 7.
    • In DOORS 9.3.0.5 and Windows 7 the static DIB displays fine (not as an icon)
    • In DOORS 9.3.0.6 and Windows XP or Windows 2003 Server, the static DIB displays fine (not as an icon)
    I'm using a 9.3.0.7 + W7.
    I will therefore wait for the fix.
    Thanks,
    Alain
  • Bob_Swan
    Bob_Swan
    36 Posts

    Re: Can't paste screen capture in 9.4.0.0

    ‏2012-07-31T07:11:43Z  
    Have you tried the old fix of pasting into a (empty) word document, then inserting that as an OLE?
    I don't have windows 7 so can't test it myself.
  • ESvl
    ESvl
    1 Post

    Re: Can't paste screen capture in 9.4.0.0

    ‏2012-07-31T08:55:31Z  
    • adevicq
    • ‏2012-07-17T16:10:43Z
    Ooops!
    I made the test again and I still have the issue!
    Either it's another application I work with or???... Maybe it's W7.

    If I ever find a solution, I'll tell you...

    Alain
    Hi
    (I am using DOORS 9.3.0.6)

    The two bugs PM57507 and PM69703 look quite similar.
    I got this info from the support:

    DIB (Device Independant Bitmap) objects are not displayed in Windows7 ou Windows 2008. This behavior's appeared by version 9.3.0.6, and known as bug.
    To "solve" the issue, you can use a client older than 9.3.0.6 (much simpler than changing the OS).

    I've installed an older client, and I don't encourter the pb any more

    Eric
  • adevicq
    adevicq
    39 Posts

    Re: Can't paste screen capture in 9.4.0.0

    ‏2012-08-01T13:23:50Z  
    • ESvl
    • ‏2012-07-31T08:55:31Z
    Hi
    (I am using DOORS 9.3.0.6)

    The two bugs PM57507 and PM69703 look quite similar.
    I got this info from the support:

    DIB (Device Independant Bitmap) objects are not displayed in Windows7 ou Windows 2008. This behavior's appeared by version 9.3.0.6, and known as bug.
    To "solve" the issue, you can use a client older than 9.3.0.6 (much simpler than changing the OS).

    I've installed an older client, and I don't encourter the pb any more

    Eric
    same for me: I'm back to 9.3.0.0 and everything is now OK...
    alain
  • SystemAdmin
    SystemAdmin
    1084 Posts

    Re: Can't paste screen capture in 9.4.0.0

    ‏2012-12-14T16:02:31Z  
    Hi Karringordon,

    I confirm that I face the same problem you described:
    pasting a screen capture (from the Snipping Tool) into a text object works (the image is visible in the object) until the cursor is moved to another object. Then the screen capture becomes an empty "document" icon, which when double clicked, returns the error "This OLE object is a static DIB and cannot be activated."

    To see my "screen capture" in DOORS and be able to export it to Word, the solution of inserting an OLE object of type "Microsoft Word" and then of pasting the screen capture in this OLE object works fine.

    I did not explore solutions that allow direct pasting of screen capture in object text.

    I'm running DOORS 9.4.0.0 IRDRMFAO 6.1 on a Windows 7 SP1 x64 bit with Word 2010.

    Ivan
  • firstgentrekkie
    firstgentrekkie
    21 Posts

    Re: Can't paste screen capture in 9.4.0.0

    ‏2013-01-04T14:40:14Z  
    Hi Karringordon,

    I confirm that I face the same problem you described:
    pasting a screen capture (from the Snipping Tool) into a text object works (the image is visible in the object) until the cursor is moved to another object. Then the screen capture becomes an empty "document" icon, which when double clicked, returns the error "This OLE object is a static DIB and cannot be activated."

    To see my "screen capture" in DOORS and be able to export it to Word, the solution of inserting an OLE object of type "Microsoft Word" and then of pasting the screen capture in this OLE object works fine.

    I did not explore solutions that allow direct pasting of screen capture in object text.

    I'm running DOORS 9.4.0.0 IRDRMFAO 6.1 on a Windows 7 SP1 x64 bit with Word 2010.

    Ivan
    We've never had any luck pasting anything (except text) directly into a DOORS object. Pasting to a Word document, saving the Word document, and then Inserting as an OLE Object (select the Word document) is the way we do it. We're using Windows XP SP3 and DOORS 9.2.0.2