Topic
  • 4 replies
  • Latest Post - ‏2012-06-28T15:26:26Z by queequeg
D2HN_Kevin_Johnson
D2HN_Kevin_Johnson
2 Posts

Pinned topic Starting Sandbox gets 'Internet Explorer cannot display the webpage' msg

‏2012-06-25T09:14:08Z |
I have performed the citrix installation which appears to have worked, however when I select "Start your sandbox session now" I get a new tab saying Internet Explorer cannot display the webpage.

Any ideas on what might be the cause?
  • queequeg
    queequeg
    250 Posts

    Re: Starting Sandbox gets 'Internet Explorer cannot display the webpage' msg

    ‏2012-06-25T13:41:03Z  
    Hello Kevin,
    Can you provide some details on which browser you are using and what sandbox you are trying to access?
    Thanks

    Steve Luyendyk -- Online trials butcher, baker and connection-maker
  • D2HN_Kevin_Johnson
    D2HN_Kevin_Johnson
    2 Posts

    Re: Starting Sandbox gets 'Internet Explorer cannot display the webpage' msg

    ‏2012-06-26T07:45:59Z  
    • queequeg
    • ‏2012-06-25T13:41:03Z
    Hello Kevin,
    Can you provide some details on which browser you are using and what sandbox you are trying to access?
    Thanks

    Steve Luyendyk -- Online trials butcher, baker and connection-maker
    I am using IE7 and trying to access the Rational Developer for System z sandbox.

    Kev
  • queequeg
    queequeg
    250 Posts

    Re: Starting Sandbox gets 'Internet Explorer cannot display the webpage' msg

    ‏2012-06-27T18:09:40Z  
    I am using IE7 and trying to access the Rational Developer for System z sandbox.

    Kev
    Hey Kevin,
    I have tested this image with IE7 and it is delivering as I would expect. However, I will say it takes time and I wonder if in your case it was slow enough to time out and deliver the error you got.
    I am going to ask our development team to review. In the meantime, it is also possible that a firewall is blocking your access and your getting this error report, though that would be unusual in my experience so that is a guess. The FAQ that specifically addresses this is
    http://www.ibm.com/developerworks/downloads/connection-faqs.html#ctrx
    Right now I don't have a good answer. I will see what I can dig up by tomorrow.
    Thanks

    Steve Luyendyk -- Online trials butcher, baker and connection-maker
  • queequeg
    queequeg
    250 Posts

    Re: Starting Sandbox gets 'Internet Explorer cannot display the webpage' msg

    ‏2012-06-28T15:26:26Z  
    • queequeg
    • ‏2012-06-27T18:09:40Z
    Hey Kevin,
    I have tested this image with IE7 and it is delivering as I would expect. However, I will say it takes time and I wonder if in your case it was slow enough to time out and deliver the error you got.
    I am going to ask our development team to review. In the meantime, it is also possible that a firewall is blocking your access and your getting this error report, though that would be unusual in my experience so that is a guess. The FAQ that specifically addresses this is
    http://www.ibm.com/developerworks/downloads/connection-faqs.html#ctrx
    Right now I don't have a good answer. I will see what I can dig up by tomorrow.
    Thanks

    Steve Luyendyk -- Online trials butcher, baker and connection-maker
    Hello Kevin,
    Okay, here is what I found out. There is problem with the interaction of our images with the citrix presentation server and Windows 7 and its security settings. The result is the page will not resolve. This usually occurs over time as the number of connections grows and your system begins to block the connection.
    We are currently working on a fix, but I do not have an estimated time at this time. This is peculiar to 7 so if you have access to a machine with XP you can get around it.
    I will post back here when we are able to deal with this issue.
    Steve Luyendyk -- Online trials butcher, baker and connection-maker