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Pinned topic Error 20007 - Cannot Recognize File Format

‏2012-06-19T15:38:41Z |
We have multiple Capture Professional 5.2 servers. We scan multiple documents, import them -> perform Doc Processing -> perform event activator -> run assembly -> and then commit them. For some reason, just one of our boxes is getting this error when importing all .tif files. I ran the program on a different server and encountered no issues. Has anyone ever seen this issue before?

Also, I have tried bypassing the program and manually importing a .tif. As soon as I try and run Doc Processing, I get this error. It seems that Capture wont recognize this file type for some reason.

Thanks for your help!