I have had this issue for a few of our board members where I can see their ID, but when adding them through the "Add Members" task, it will not find the ID to add. I can find the profile for my member in a separate search of the profiles. I have confirmed the ID name from the profile page, but for some reason the Add Members can not find him. Since this is external I would like to resolve quickly allowing the client to have access to our material.
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Pinned topic Adding Members - Can see the profile and ID, but can't add
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Updated on 2012-06-21T17:47:28Z at 2012-06-21T17:47:28Z by johnduffell
JAntley 120000BGD0135 Posts
Re: Adding Members - Can see the profile and ID, but can't add2012-06-20T15:09:03ZThis is the accepted answer. This is the accepted answer.Noting that this problem was handled offline. When adding members, it is possible to search on either a user's screen name or actual name.
johnduffell 0600022HMA4 Posts
Re: Adding Members - Can see the profile and ID, but can't add2012-06-21T17:47:28ZThis is the accepted answer. This is the accepted answer.Yes I had this same issue and they managed to add the user from the back end. I have no idea why it only affected some users.