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8 replies Latest Post - ‏2012-11-22T06:39:32Z by SystemAdmin
wakeupsid
wakeupsid
2 Posts
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Pinned topic PDF and Excel not working

‏2012-06-15T10:42:39Z |
Hi,

I am facing a very peculiar issue. I am not able to open or download PDF and excel. I tried from tipadmin also but with no success. I am using TIP v2.1 and TCR v2.1.0.

Please help.
Updated on 2012-11-22T06:39:32Z at 2012-11-22T06:39:32Z by SystemAdmin
  • SystemAdmin
    SystemAdmin
    373 Posts
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    Re: PDF and Excel not working

    ‏2012-06-15T19:39:45Z  in response to wakeupsid
    Hi, Beyond the obvious suggestion, which I'm sure you looked at: Browser setting that block the non-html files (pdf/excel)
    I don't have any other suggestions. I think a PMR will be required.
    Dan
    • wakeupsid
      wakeupsid
      2 Posts
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      Re: PDF and Excel not working

      ‏2012-06-20T13:35:53Z  in response to SystemAdmin
      Yes we have done that. There is some error with the cryptographic information. I have to reset it using the cog config.The thing is I am using AIX 6.1 platform and whenever i run ./cogconfig.sh it throughs a java error and that display is not even when other applications are able to display properly. Is this a known issue?

      Please suggest.
      • SystemAdmin
        SystemAdmin
        373 Posts
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        Re: PDF and Excel not working

        ‏2012-06-21T14:28:10Z  in response to wakeupsid
        Hi,
        On the java error with cogconfig.sh, there should be a wrapper script in the same directory that sets the correct java: tcr_cogconfig.sh
        That will hopefully get you past that error.
        Dan Krissell
        • choji
          choji
          2 Posts
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          Re: PDF and Excel not working

          ‏2012-08-09T14:24:35Z  in response to SystemAdmin
          Hi,
          Did anyone find a solution to this issue? I am actually having the same problem: I am able to generate HTML reports but whem I try to generate it in PDF format it doesn't work. I think this may be related to a specific package, once I can create PDF reports from all others packages.

          Any suggestion is appreciated.

          Regards,
          Mayk Choji
          • Venkat_GulfSoft
            Venkat_GulfSoft
            24 Posts
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            Re: PDF and Excel not working

            ‏2012-08-09T15:32:23Z  in response to choji
            Hi,

            If you have custom images/logos, they need to copied in two directories. even if you don't have custom images, make sure the built-in report logos are copied in the directories specified in blog article below.

            http://blog.gulfsoft.com/2011/06/importing-custom-images-in-tcr-cognos.html

            Hope this helps,
            with warm regards,
            Venkat Saranathan.
            Gulf Breeze Software.
            www.gulfsoft.com
            • choji
              choji
              2 Posts
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              Re: PDF and Excel not working

              ‏2012-08-09T16:32:52Z  in response to Venkat_GulfSoft
              Dear Venkat,

              Thanks very much for your help. I have followed your suggestion and this old problem has finally been resolved.
              Thanks once again!

              Best Regards,
              Mayk Choji
  • SystemAdmin
    SystemAdmin
    373 Posts
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    Re: PDF and Excel not working

    ‏2012-11-22T06:37:09Z  in response to wakeupsid
    Hello, wakeupsid , did you solve your problem? I also met the same issue with you, but I choose the paid software : [url=http://www.istonsoft.com/pdf-image-extractor.html]pdf image extractor[/url], in fact ,I just need the image on my PDF.
  • SystemAdmin
    SystemAdmin
    373 Posts
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    Re: PDF and Excel not working

    ‏2012-11-22T06:39:32Z  in response to wakeupsid
    I mean I try pdf image extractor to extract image from my PDF files.