I just managed to "hang" Explorer V220.127.116.11 up. Exiting seemed to work but left an explorer process active. This was cancelled using the Windows Task Manager (otherwise Explorer would not even start). Having done that I can start Explorer again. BUT, whenever I put a mask into the Applid window, I get an "Unhandled event lop exception" that shows this message:
" has encountered a problem.
An internal error has occurred during: "". Clicking details shows:
An internal error occurred during: "".
See attached Word document with a screen shot.
Pinned topic Explorer hung and explorer process had to be deleted
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Updated on 2012-06-12T12:21:58Z at 2012-06-12T12:21:58Z by kevmeist
Re: Explorer hung and explorer process had to be deleted2012-06-11T17:06:33ZThis is the accepted answer. This is the accepted answer.Hmmm, answered my own question I think. Took another look at the Task Manager. I saw a 2nd cicsexplorer process. Deleted that one also, CICS Explorer now starts up again.
SteveBolton 270000VQMJ19 Posts
Re: Explorer hung and explorer process had to be deleted2012-06-12T12:05:10ZThis is the accepted answer. This is the accepted answer.
- kevmeist 270001PEQE
If explorer is running Ok or you manage to restart explorer you can use File->Trace->Collect Service Data which allows you to collect the logs and a dump in an archive we can inspect.
If explorer has hung you can still gather the log files by navigating to the .cicsexplorer workspace in your user folder and opening up the .metadata folder inside it. The .log file contains the latest trace information.
Re: Explorer hung and explorer process had to be deleted2012-06-12T12:21:58ZThis is the accepted answer. This is the accepted answer.
- SteveBolton 270000VQMJ
I could send these logs but as they contain URL and port numbers etc I cannot post them to a public forum. Anything that leaves here has to be 256 bit encrypted and we have to provide the password by some separate method.
I can FTP files to some IBM location. Let me know if you want to see these files and where to FTP them to. Emailing the log files is also not an option for us.