Topic
  • 4 replies
  • Latest Post - ‏2012-06-05T21:20:55Z by bi1gu
bi1gu
bi1gu
3 Posts

Pinned topic The network connection was interrupted

‏2012-06-05T19:25:08Z |
Hi, I started a RAA trial and I am getting the network connection was interapted message for the CITRIX receiver. please advise. Thanks
  • DonCarr
    DonCarr
    45 Posts

    Re: The network connection was interrupted

    ‏2012-06-05T19:31:09Z  
    Hello,

    How far did you get into the exercise? After registering, were you able to see the exercise icon within the MetaFrame window? If yes, did the exercise image and instructions start and open? Or were you not able to establish the initial connection?

    I suspect your firewall may be blocking the connection to our server. If true, do you have privileges to adjust your security policy?

    Regards,

    Don
  • DonCarr
    DonCarr
    45 Posts

    Re: The network connection was interrupted

    ‏2012-06-05T19:46:39Z  
    Here are the ports you will want to open, if you can:

    Solution:
    The following ports must be open in the firewall to allow Citrix internet traffic to pass through to communicate with the Citrix Server:

    TCP/IP Port 1494 (INBOUND)
    Important note: In environments where Session Reliability is enabled, TCP/IP port 2598 replaces port 1494 as the port that the ICA protocol uses. See this blog post for more detail.
    TCP/IP Port 443 (INBOUND & OUTBOUND)
    UDP Port 1604 (INBOUND & OUTBOUND)

    To reconfigure the Windows XP SP2 firewall to allow Citrix traffic to pass through:

    Click Start, Run, and enter wscui.cpl.
    Click the Windows Firewall icon.
    The Windows Firewall window is displayed.
    Make sure Don’t allow exceptions is deselected.
    From the Exceptions tab, click Add Port.
    The Add a Port dialog box is displayed. Enter any name in the Name field, enter 1494 in the Port field, and select TCP.
    Repeat to add ports 443 (TCP) and 1604 (UDP).
    Click Exit to exit Windows Firewall setup.
    Log on to the Citrix Server again.
  • bi1gu
    bi1gu
    3 Posts

    Re: The network connection was interrupted

    ‏2012-06-05T21:16:13Z  
    • DonCarr
    • ‏2012-06-05T19:31:09Z
    Hello,

    How far did you get into the exercise? After registering, were you able to see the exercise icon within the MetaFrame window? If yes, did the exercise image and instructions start and open? Or were you not able to establish the initial connection?

    I suspect your firewall may be blocking the connection to our server. If true, do you have privileges to adjust your security policy?

    Regards,

    Don
    it is happening when CITRIX receiver is checking credentials
  • bi1gu
    bi1gu
    3 Posts

    Re: The network connection was interrupted

    ‏2012-06-05T21:20:55Z  
    • bi1gu
    • ‏2012-06-05T21:16:13Z
    it is happening when CITRIX receiver is checking credentials
    I did everything that was suggested