We moved our servers this weekend, and now I'm getting the error message "Error while fetching connector information".
I am also unable to deploy the configurations. They stay in the "Deploying" state.
I've done the following, but the error is still there:
Resolving the problemThese symptoms are a result of the appliance not being able to resolve its own hostname to an IP address. The problem can be resolved by doing either of the following:
Add an entry for the appliance's hostname to the DNS server that is used by the appliance.
Use the command line interface command net add etchost address <ipaddr> hostname <name> alias <name> to permanently update the /etc/hosts file on the appliance.
Note: if you edit the file manually instead, the change will be lost the next time the appliance is rebooted.
Any ideas would be helpful.
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3 replies Latest Post - 2012-06-01T22:27:21Z by VaniMamatha
Pinned topic Error while fetching connector information
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Updated on 2012-06-01T22:27:21Z at 2012-06-01T22:27:21Z by VaniMamatha
SystemAdmin 110000D4XK224 PostsACCEPTED ANSWER
Re: Error while fetching connector information2012-05-30T09:34:57Z in response to klyoldhamAre you able to ping the gateway of your NIC (or any internet IP address, for instance www.ibm.com)? You may use the command
net ping ip_gateway
Also, try to check the status of your network configuration:
net show status
net show active
klyoldham 27000493BU2 PostsACCEPTED ANSWER
Re: Error while fetching connector information2012-05-30T21:41:41Z in response to klyoldhamThank you for the suggestions. I've tried the commands you listed. Network seems to be setup correctly, but I'm still getting the error.
We currently have the Mgmt IP address in the /etc/host file. Is this correct, or should it be the Data IP?
VaniMamatha 270003V71C1 PostACCEPTED ANSWER
Re: Error while fetching connector information2012-06-01T22:27:21Z in response to klyoldhamHi,
Check your network settings on the appliance to verify the 'Domain'. It should contain only the domain name, should not have the appliance name.
To set the correct domain name using command: net set domain static company.com
run the command: net restart
Hope this information helps.