I am facing some serious issue with TSRM gateway. I have configured TSRM gateway to generate tickets for all critical events. This is working perfectly as for every critical event ticket is generated in ITSRM.
By default whenever any critical event gets cleared (changes severity to 0-clear from 5-critical), the status of that ticket should get changed to RESOLVED in ITSRM. This is working fine except for Default Chassis Ping Failed events. Otherwise for all other events this is working fine i.e, when ever critical event gets cleared, the status of that particular event's ticket in ITSRM also set to RESOLVED automatically.
The following are my environment details:Operating System : RHEL 5.5 64-bit
Netcool Omnibus V7.3.1
TSRM Gateway V3.0
Any advice or help to fix this issue is really appreciated.