Here are some issues that have been seen with the TUAM extension ver 1.1 and 188.8.131.52 and potential workarounds:
1)Issue: On IE8 the dropdown menus do not contain any data.(eg Click on Add Offerings to Subscription, Offering Name dropdown is empty).
Workaround: This is working on Firefox 3.6.
2)Issue: May see the following error when running the RDP jobfile:
Use getNextException() to retrieve the exceptions for specific batched elements. ERRORCODE=-4228, SQLSTATE=null.
This is happening because an new customer identifier is being returned in the TSAM collection in 184.108.40.206. Also in the new collection the data for Deployment Instance and Service Definition has changed to integer values.
Workaround: Remove the customer identifier that is currently in the jobfile to get the job loading. These identifier changes will be reverted for TSAM 220.127.116.11
3)Issue: On ISDM systems when a user goes though the NFS interface to access TSAM-TUAM extension they may see the following error: "CTJZE2001TE: Your Customer is not associated with any TUAM client." This is seen even when the TSAM customer data has been sync'd to TUAM.
Workaround: connect the browser directly to the TIVSAM-Server https://<hostname>:<port>//SimpleSRM/
Pinned topic Somes with seen with TivSAM - Extension for Usage and Accounting
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Updated on 2012-06-05T11:11:21Z at 2012-06-05T11:11:21Z by NMX8_Kevin_Geary
Re: Somes with seen with TivSAM - Extension for Usage and Accounting2012-05-18T10:24:06ZThis is the accepted answer. This is the accepted answer.Re: Issue 1. We have seen that upgrading to the latest version of Silverlight fixes this issue.
Re: Issue 3. Extension version 18.104.22.168 which is available as an ISML download fixes this issue.
jurginsve 270001KQXW2 Posts
Re: Somes with seen with TivSAM - Extension for Usage and Accounting2012-05-24T07:59:32ZThis is the accepted answer. This is the accepted answer.
- NMX8_Kevin_Geary 270004NMX8
Re: Somes with seen with TivSAM - Extension for Usage and Accounting2012-05-24T09:20:07ZThis is the accepted answer. This is the accepted answer.
- jurginsve 270001KQXW
We have had a small delay releasing this as we are making some doc updates required by ISDM. It should be ready in the next day or two. I will post the link once it is available.
Re: Somes with seen with TivSAM - Extension for Usage and Accounting2012-06-05T11:11:21ZThis is the accepted answer. This is the accepted answer.
- jurginsve 270001KQXW