Topic
  • 5 replies
  • Latest Post - ‏2012-06-05T11:11:21Z by NMX8_Kevin_Geary
NMX8_Kevin_Geary
NMX8_Kevin_Geary
4 Posts

Pinned topic Somes with seen with TivSAM - Extension for Usage and Accounting

‏2012-04-16T09:25:33Z |
Here are some issues that have been seen with the TUAM extension ver 1.1 and 1.1.0.1 and potential workarounds:
1)Issue: On IE8 the dropdown menus do not contain any data.(eg Click on Add Offerings to Subscription, Offering Name dropdown is empty).
Workaround: This is working on Firefox 3.6.

2)Issue: May see the following error when running the RDP jobfile:
Use getNextException() to retrieve the exceptions for specific batched elements. ERRORCODE=-4228, SQLSTATE=null.
This is happening because an new customer identifier is being returned in the TSAM collection in 7.2.2.1. Also in the new collection the data for Deployment Instance and Service Definition has changed to integer values.
Workaround: Remove the customer identifier that is currently in the jobfile to get the job loading. These identifier changes will be reverted for TSAM 7.2.2.2

3)Issue: On ISDM systems when a user goes though the NFS interface to access TSAM-TUAM extension they may see the following error: "CTJZE2001TE: Your Customer is not associated with any TUAM client." This is seen even when the TSAM customer data has been sync'd to TUAM.
Workaround: connect the browser directly to the TIVSAM-Server https://<hostname>:<port>//SimpleSRM/
Updated on 2012-06-05T11:11:21Z at 2012-06-05T11:11:21Z by NMX8_Kevin_Geary
  • NMX8_Kevin_Geary
    NMX8_Kevin_Geary
    4 Posts

    Re: Somes with seen with TivSAM - Extension for Usage and Accounting

    ‏2012-05-18T10:24:06Z  
    Re: Issue 1. We have seen that upgrading to the latest version of Silverlight fixes this issue.

    Re: Issue 3. Extension version 1.1.0.2 which is available as an ISML download fixes this issue.
  • jurginsve
    jurginsve
    2 Posts

    Re: Somes with seen with TivSAM - Extension for Usage and Accounting

    ‏2012-05-24T07:59:32Z  
    Re: Issue 1. We have seen that upgrading to the latest version of Silverlight fixes this issue.

    Re: Issue 3. Extension version 1.1.0.2 which is available as an ISML download fixes this issue.
    Hi Kevin. Please can you post the link to download the TUAM Extension version 1.1.0.2?
  • NMX8_Kevin_Geary
    NMX8_Kevin_Geary
    4 Posts

    Re: Somes with seen with TivSAM - Extension for Usage and Accounting

    ‏2012-05-24T09:20:07Z  
    • jurginsve
    • ‏2012-05-24T07:59:32Z
    Hi Kevin. Please can you post the link to download the TUAM Extension version 1.1.0.2?
    Hi Jurgin,

    We have had a small delay releasing this as we are making some doc updates required by ISDM. It should be ready in the next day or two. I will post the link once it is available.
  • jurginsve
    jurginsve
    2 Posts

    Re: Somes with seen with TivSAM - Extension for Usage and Accounting

    ‏2012-05-25T08:25:44Z  
    Hi Jurgin,

    We have had a small delay releasing this as we are making some doc updates required by ISDM. It should be ready in the next day or two. I will post the link once it is available.
    Thank You, waiting for your reply.
  • NMX8_Kevin_Geary
    NMX8_Kevin_Geary
    4 Posts

    Re: Somes with seen with TivSAM - Extension for Usage and Accounting

    ‏2012-06-05T11:11:21Z  
    • jurginsve
    • ‏2012-05-25T08:25:44Z
    Thank You, waiting for your reply.
    Apologies for the delay. Here is the link to ext 1.1.0.2

    http://www-304.ibm.com/software/brandcatalog/ismlibrary/details?catalog.label=1TW10TS0J