Is there a way to manipulate with the frequency of the e-mail notifications? Let's say an escalation triggers a mail notification and after that for seven days, each day, TIM sends another e-mail about the pending action. Does TIM allows for such customization in recertification policies?
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2 replies Latest Post - 2012-04-13T09:10:28Z by SystemAdmin
Pinned topic E-mail notification customization
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Updated on 2012-04-13T09:10:28Z at 2012-04-13T09:10:28Z by SystemAdmin
Grantk 1200009HDV321 PostsACCEPTED ANSWER
Re: E-mail notification customization2012-04-13T00:24:08Z in response to SystemAdminApart from the escalation period, which would send 1 reminder - you can create a loop in the workflow, which can check the date and send a reminder email - just reminder to terminate the loop after x number of events or else you will degard TIMs performance.
SystemAdmin 110000D4XK9855 PostsACCEPTED ANSWER
Re: E-mail notification customization2012-04-13T09:10:28Z in response to GrantkGrantk, thank you for your response. I assumed that I should use a workflow for such functionality, but where could I attach it? I want it to be triggered by a recertification policy and I don't see any settings where I could put an additional workflow there.
The second question is the Loop Node itself - I understand that it is handy when it comes to for example gather several approvals because on each approval it waits for action. In my case I would just calculate the time to send an e-mail so as I understand this would be an active loop which would consume a lot of CPU?