I am Trying to create a IBM chart on a TBSM pages. I've enabled TIP Web Service for Tivoli Integrated Portal charts and I've configured a conection with the ITM server and I specify in this conection the port 15200 and the service name TIPWebServiceHttpRouter. I can acces to select one group but when i select a graphic type and press finish, it show me the next error message:
An error occurred while processing the request to the server.
Please, someone help me with this error...
This topic has been locked.
4 replies Latest Post - 2013-03-20T09:54:51Z by Jeroen Weeda
Pinned topic Error with Charts and ITM
Answered question This question has been answered.
Unanswered question This question has not been answered yet.
Updated on 2013-03-20T09:54:51Z at 2013-03-20T09:54:51Z by Jeroen Weeda
DarrenDunne 0600008WQX3 PostsACCEPTED ANSWER
Re: Error with Charts and ITM2012-04-11T12:05:14Z in response to SystemAdminHi Gloria -
We are seeing a similar error and are currently working on identifying the source of the problem with Support.
I will post a follow up when we determine the solution.
firstname.lastname@example.org 12000090BY2 PostsACCEPTED ANSWER
Re: Error with Charts and ITM2012-04-11T14:04:04Z in response to SystemAdminThere a potenial fix for this problem. Please follow these step asn see if the problem is fixed.
1. On the TBSM dashboard server run the following command :
tipcli.bat ITMLogin --hostname <your itm fully qualified host name or ip address> --port 15200
./tipcli.sh ITMLogin --hostname <your itm fully qualified host name or ip address> --port 15200
this command can be foud in <tbsm_install_dir>\tipv2\profiles\TIPProfile\bin or <tbsm_install_dir>/tipv2/profiles/TIPProfile/bin
2. Restart the TBSM Dashboard.
This fix assume that the "TIP Web Service for Tivoli Integrated Portal charts" has been enabled on your ITM TEPS server. See the ITM admin guide for more details.
Jeroen Weeda 270001YNDT2 PostsACCEPTED ANSWER
Re: Error with Charts and ITM2013-03-20T09:54:51Z in response to email@example.com,
I tried this workaround but still the exact same error as before (CTGTD1000E, An error occurred while processing the request to the server. Detail: IndexOutOfBoundsException Index: 0, Size: 0)
root@NLASD-TIP1 bin# ./tipcli.sh ITMLogin --hostname 10.213.230.6 --port 15200
Writing file: /opt/IBM/tivoli/tipv2Components/BIRTExtension/integration/properties/itm.properties
After which I stopped/started TIP.
Any other suggestions anyone?