I am Trying to create a IBM chart on a TBSM pages. I've enabled TIP Web Service for Tivoli Integrated Portal charts and I've configured a conection with the ITM server and I specify in this conection the port 15200 and the service name TIPWebServiceHttpRouter. I can acces to select one group but when i select a graphic type and press finish, it show me the next error message:
An error occurred while processing the request to the server.
Please, someone help me with this error...
Pinned topic Error with Charts and ITM
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Updated on 2013-03-20T09:54:51Z at 2013-03-20T09:54:51Z by Jeroen Weeda
DarrenDunne 0600008WQX3 Posts
Re: Error with Charts and ITM2012-04-11T12:05:14ZThis is the accepted answer. This is the accepted answer.Hi Gloria -
We are seeing a similar error and are currently working on identifying the source of the problem with Support.
I will post a follow up when we determine the solution.
email@example.com 12000090BY2 Posts
Re: Error with Charts and ITM2012-04-11T14:04:04ZThis is the accepted answer. This is the accepted answer.There a potenial fix for this problem. Please follow these step asn see if the problem is fixed.
1. On the TBSM dashboard server run the following command :
tipcli.bat ITMLogin --hostname <your itm fully qualified host name or ip address> --port 15200
./tipcli.sh ITMLogin --hostname <your itm fully qualified host name or ip address> --port 15200
this command can be foud in <tbsm_install_dir>\tipv2\profiles\TIPProfile\bin or <tbsm_install_dir>/tipv2/profiles/TIPProfile/bin
2. Restart the TBSM Dashboard.
This fix assume that the "TIP Web Service for Tivoli Integrated Portal charts" has been enabled on your ITM TEPS server. See the ITM admin guide for more details.
SystemAdmin 110000D4XK172 Posts
Jeroen Weeda 270001YNDT2 Posts
Re: Error with Charts and ITM2013-03-20T09:54:51ZThis is the accepted answer. This is the accepted answer.
- firstname.lastname@example.org 12000090BY
I tried this workaround but still the exact same error as before (CTGTD1000E, An error occurred while processing the request to the server. Detail: IndexOutOfBoundsException Index: 0, Size: 0)
root@NLASD-TIP1 bin# ./tipcli.sh ITMLogin --hostname 10.213.230.6 --port 15200
Writing file: /opt/IBM/tivoli/tipv2Components/BIRTExtension/integration/properties/itm.properties
After which I stopped/started TIP.
Any other suggestions anyone?