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Pinned topic How do I backup the SDMC software appliance on vSphere?

‏2012-02-24T08:45:12Z |
I've read the manuals and the options I've found are:

Use vSphere snapshots.
Use the backup/restore commands and export the backup to an external FTP server.

Using vSphere snapshots is not a viable option as we have restrictions on how long they can be kept. I'd prefer to use the backup command line tool on the virtual appliance but when I try I receive the following error:

Command not available in this configuration. Contact the product supplier for details.

Which worries me a little....

Can anyone clarify whether I can use the backup command on the virtual appliance please?