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Topic
  • 4 replies
  • Latest Post - ‏2012-02-24T06:16:57Z by EvaluatingCIE
EvaluatingCIE
EvaluatingCIE
5 Posts

Pinned topic Not able to login.

‏2012-02-23T12:31:14Z |
Hi,
I have signed up for 60 days free trial of Cast Iron Express. I got the username as password sent to me via e-mail. But when I try to login with those credentials it says: Sign in failed. Please check your username and password below.

Am I missing out on anything here? Can someone please help me out?

Thanks in Advance.
Updated on 2012-02-24T06:16:57Z at 2012-02-24T06:16:57Z by EvaluatingCIE
  • SystemAdmin
    SystemAdmin
    33 Posts

    Re: Not able to login.

    ‏2012-02-23T13:03:08Z  
    Hi,

    Thanks for trying Cast Iron Express. Sorry to hear you're having trouble logging in. We'll check that there aren't any problems with your account, but in the meantime could you try clicking the "Forgot username or password?" and entering your email address. It will reset your password and email you the new one.

    Thanks, Chris
  • EvaluatingCIE
    EvaluatingCIE
    5 Posts

    Re: Not able to login.

    ‏2012-02-23T13:21:31Z  
    Hi,

    Thanks for trying Cast Iron Express. Sorry to hear you're having trouble logging in. We'll check that there aren't any problems with your account, but in the meantime could you try clicking the "Forgot username or password?" and entering your email address. It will reset your password and email you the new one.

    Thanks, Chris
    Hi Chris,
    Thanks for your input. Yes, I have tried that already, in vain. :(
    Let me know if anything else is required from my side.

    Thanks!
  • matrober
    matrober
    4 Posts

    Re: Not able to login.

    ‏2012-02-23T14:37:31Z  
    Hi Chris,
    Thanks for your input. Yes, I have tried that already, in vain. :(
    Let me know if anything else is required from my side.

    Thanks!
    Hi,

    Sorry for the login problems - we believe we have found the cause of the problem; please try again now (using the password from the reset email if you haven't subsequently changed it)
    Thanks,

    Matt
  • EvaluatingCIE
    EvaluatingCIE
    5 Posts

    Re: Not able to login.

    ‏2012-02-24T06:16:57Z  
    • matrober
    • ‏2012-02-23T14:37:31Z
    Hi,

    Sorry for the login problems - we believe we have found the cause of the problem; please try again now (using the password from the reset email if you haven't subsequently changed it)
    Thanks,

    Matt
    Thanks, Matt.
    I am able to login now.