Topic
4 replies Latest Post - ‏2012-02-24T06:16:57Z by EvaluatingCIE
EvaluatingCIE
EvaluatingCIE
5 Posts
ACCEPTED ANSWER

Pinned topic Not able to login.

‏2012-02-23T12:31:14Z |
Hi,
I have signed up for 60 days free trial of Cast Iron Express. I got the username as password sent to me via e-mail. But when I try to login with those credentials it says: Sign in failed. Please check your username and password below.

Am I missing out on anything here? Can someone please help me out?

Thanks in Advance.
Updated on 2012-02-24T06:16:57Z at 2012-02-24T06:16:57Z by EvaluatingCIE
  • SystemAdmin
    SystemAdmin
    33 Posts
    ACCEPTED ANSWER

    Re: Not able to login.

    ‏2012-02-23T13:03:08Z  in response to EvaluatingCIE
    Hi,

    Thanks for trying Cast Iron Express. Sorry to hear you're having trouble logging in. We'll check that there aren't any problems with your account, but in the meantime could you try clicking the "Forgot username or password?" and entering your email address. It will reset your password and email you the new one.

    Thanks, Chris
    • EvaluatingCIE
      EvaluatingCIE
      5 Posts
      ACCEPTED ANSWER

      Re: Not able to login.

      ‏2012-02-23T13:21:31Z  in response to SystemAdmin
      Hi Chris,
      Thanks for your input. Yes, I have tried that already, in vain. :(
      Let me know if anything else is required from my side.

      Thanks!
      • matrober
        matrober
        4 Posts
        ACCEPTED ANSWER

        Re: Not able to login.

        ‏2012-02-23T14:37:31Z  in response to EvaluatingCIE
        Hi,

        Sorry for the login problems - we believe we have found the cause of the problem; please try again now (using the password from the reset email if you haven't subsequently changed it)
        Thanks,

        Matt