Topic
11 replies Latest Post - ‏2012-02-01T19:13:15Z by SystemAdmin
RobertGlz
RobertGlz
6 Posts
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Pinned topic MESSAGE CNX0624E

‏2012-01-18T10:06:21Z |
This is the error when i try display transaction definition, I have CICS TS 4.1 and CICS Explorer 1.1.0.1
ENTRY com.ibm.cics.core.ui 2 0 2012-01-18 04:01:40.934
!MESSAGE CNX0624E: Get Task from "CICSDA01" failed
!SUBENTRY 1 com.ibm.cics.core.ui 2 0 2012-01-18 04:01:40.934
!MESSAGE CNX0595E: An unexpected failure occurred: java.net.SocketTimeoutException: Read timed out
Updated on 2012-02-01T19:13:15Z at 2012-02-01T19:13:15Z by SystemAdmin
  • SystemAdmin
    SystemAdmin
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    Re: MESSAGE CNX0624E

    ‏2012-01-18T17:08:41Z  in response to RobertGlz
    Hi there,

    Sorry you're having problems with CICS Explorer. Are you using a CMCI connection? CMCI uses http like a web browser; when you try to display a transaction definition, Explorer makes an http request and expects a reply. If that reply doesn't come within a minute or so you can get a time-out. Or if you have a bad proxy set perhaps the failure could be instantaneous. It's difficult to say too much from the log snippet you posted.

    Could you collect some trace data and attach it for us? From the Explorer menu, choose trace, collect service data. You can email it to me - dave.nice@uk.ibm.com if you would rather not attach it here. That will allow us to see in a bit more detail whether the server is just responding slowly and that one call has gone over the limit.

    Just to clarify a bit, could you answer:
    1) Does this happen consistently just when you do one thing in the GUI?
    2) Does it always happen when you do the one thing in the GUI?
    3) Is the GUI generally slow to respond?

    Thanks in advance!

    Dave
    • RobertGlz
      RobertGlz
      6 Posts
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      Re: MESSAGE CNX0624E

      ‏2012-01-19T08:36:54Z  in response to SystemAdmin
      Hi Dave, here is the trace.
      1) Does this happen consistently just when you do one thing in the GUI?
      Yes
      2) Does it always happen when you do the one thing in the GUI?
      Yes
      3) Is the GUI generally slow to respond?
      Yes
      • SystemAdmin
        SystemAdmin
        270 Posts
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        Re: MESSAGE CNX0624E

        ‏2012-01-20T10:07:53Z  in response to RobertGlz
        Hi,

        Thanks for your response.

        The trace shows that we make the HTTP request which then times out after a minute. This is equivalent to opening a web browser, trying to contact the site, receiving no response and getting a time-out error.

        Do you have any problems with similar function via the WUI, if you have one setup?

        Is there anything in the CICS logs?

        After you've started seeing this problem, do other operations that were performing quickly slow down?

        My thinking currently is that the problem is server side, so I'll have a chat to someone here and see if they've got any more ideas on debugging.

        Thanks in advance,

        Dave
        • kevmeist
          kevmeist
          249 Posts
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          Re: MESSAGE CNX0624E

          ‏2012-01-20T10:25:08Z  in response to SystemAdmin
          Do you have firewalls between you and the host?

          K
          • RobertGlz
            RobertGlz
            6 Posts
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            Re: MESSAGE CNX0624E

            ‏2012-01-26T09:49:51Z  in response to kevmeist
            No firewalls between, because mq explorer works fine
        • RobertGlz
          RobertGlz
          6 Posts
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          Re: MESSAGE CNX0624E

          ‏2012-01-26T10:51:55Z  in response to SystemAdmin
          Dave the connection works fine, but now when Working with resources and select right-click all the options are disables, attaching a example.
          Is necesary Setting up a JVM server in CICS?
          I can´t purge, force purge or kill in tasks, all this options are disables
          • SystemAdmin
            SystemAdmin
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            Re: MESSAGE CNX0624E

            ‏2012-01-26T11:12:54Z  in response to RobertGlz
            Hey,

            The reason a number of the options are disabled (mainly the read/write ones) is that you're on an SM Data connection which is read-only. The newer CMCI connection type supports read and write (and other things like sorting columns if you're on 4.2!)

            I still don't have a better answer about the interface slowness - I had wondered (like kevmeist) about a firewall, but given that most of the data comes through that seems unlikely. I don't think it can be a permissions issue because I don't think that would cause slow response.

            Good to see you've got Explorer going, do keep us posted with your progress.

            Dave
            • RobertGlz
              RobertGlz
              6 Posts
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              Re: MESSAGE CNX0624E

              ‏2012-02-01T09:58:41Z  in response to SystemAdmin
              Dave hi.

              I have two versions of cics explore, on version 1.0.1.2 the CMCI works fine but on version 1.1.0.1 show the next message.

              CMCI ON VERSION 1.1.0.1

              CICSExplorerServiceData-20120201-034831.zip
              CMCI ON VERSION 1.0.1.2

              CICSExplorerServiceData-20120201-035123.zip

              The two version are tested from the same IP adress.

              CNX0104E Connection failed with exception El tipo de elemento "META" debe terminar con el código de fin correspondiente "</META>".
              what it means?
              • RobertGlz
                RobertGlz
                6 Posts
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                Re: MESSAGE CNX0624E

                ‏2012-02-01T09:59:21Z  in response to RobertGlz
                continue
                • SystemAdmin
                  SystemAdmin
                  270 Posts
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                  Re: MESSAGE CNX0624E

                  ‏2012-02-01T19:12:10Z  in response to RobertGlz
                  Hi there,

                  Looking at the trace, the one that works is on port 9000:
                  2012/02/01 03:48:25.195 CST [1] > com.ibm.cics.sm.comm.AbstractSystemManagerConnection.openConnection() [com.ibm.cics.sm.comm.cpsm.CPSMConnection@73c273c2Z099062@180.176.35.130:9000], http://180.176.35.130:9000/CICSPlexSM/ENU1/Z099062/DATA/DISCARD
                  <snip>
                  2012/02/01 03:48:25.195 CST [1] - com.ibm.cics.sm.comm.cpsm.CPSMConnection.discard() 200, Document follows

                  And the one that fails is on port 9002:
                  2012/02/01 03:51:12.689 CST [4] < com.ibm.cics.sm.comm.AbstractSystemManagerConnection.openConnection() sun.net.www.protocol.http.HttpURLConnection:http://180.176.35.130:9002/CICSSystemManagement/CICSCICSManagingAddressSpace//?NODISCARD=NODISCARD&SUMMONLY
                  <snip>
                  2012/02/01 03:51:12.736 CST [4] ? com.ibm.cics.sm.comm.sm.internal.SMCPSMConnection.get() java.net.SocketException: Unexpected end of file from server

                  So I think this is the first thing to investigate. I suspect that 9002 is a valid port for some other kind of http service which is passing back a <META> tag that CMCI wouldn't.

                  Dave
                  • SystemAdmin
                    SystemAdmin
                    270 Posts
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                    Re: MESSAGE CNX0624E

                    ‏2012-02-01T19:13:15Z  in response to SystemAdmin
                    Sorry about that - should have previewed the message first. If only I could edit it to pop in some
                    
                    code
                    
                    tags :-)